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About the Role
WELL is seeking a highly capable and motivated Clinic Manager who combines leadership and operational management with front-line administrative and nursing support. This unique role is ideal for someone with a clinical background ready to take on broader responsibilities, including managing clinic performance, leading a team, and ensuring a high standard of care and service delivery.
Responsibilities
- Oversee daily clinic operations, patient flow, staffing, and room allocation.
- Monitor clinic expenses, staffing ratios, inventory, and operational KPIs.
- Identify workflow gaps and implement improvements.
- Maintain a clean, safe, and welcoming clinic environment.
- Ensure WELL policies and regulatory requirements are followed.
- Recruit, onboard, schedule, coach, and support clinic staff.
- Manage staff attendance, vacation requests, timecards, and coverage.
- Promote cross-training, accountability, and team engagement.
- Support performance management and address staff concerns.
- Coordinate physician schedules, coverage, rooms, and onboarding.
- Support EMR access, billing setup, supplies, and clinic workflows.
- Act as the main contact between physicians, staff, and corporate teams.
- Support physician recruitment, retention, and practice growth.
- Maintain a positive and patient-focused clinic experience.
- Monitor wait times, appointment access, and patient flow.
- Address patient concerns and escalate serious issues when required.
- Oversee accurate and timely OHIP and private billing.
- Monitor rejected claims, accounts receivable, and payment reconciliation.
- Track clinic performance and prepare operational reports.
- Create and follow up on action plans for areas below target.
- Manage clinic supplies, equipment, and exam-room readiness.
- Coordinate repairs, maintenance, cleaning, and vendors.
- Report and follow up on EMR, phone, printer, and other IT issues.
- Support new systems and clinic improvement projects.
- Maintain privacy, IPAC, health and safety, and College requirements.
- Support incident reporting, audits, and corrective actions.
- Protect patient confidentiality and appropriate EMR access.
- Provide MOA coverage when needed.
- Answer phones, greet and check in patients, and schedule appointments.
- Manage referrals, forms, faxes, and patient records.
- Collect payments and support OHIP and private billing.
Requirements
- Healthcare administration or clinic management experience.
- Strong leadership, communication, and problem-solving skills.
- Knowledge of Ontario primary care, OHIP billing, privacy, and compliance.
- Experience with staffing, budgeting, and operational reporting.
- Experience working in a Family Health Organization (FHO) clinic is an asset.
- Comfort with EMRs, including Accuro, and Microsoft Office.
- Ability to manage changing priorities in a fast-paced environment.
- A commitment to building a positive and inclusive clinic culture.
Skills
- Leadership
- Operational management
- Front-line administrative support
- Nursing support
- Clinic performance management
- Team leadership
- Care and service delivery
- Staffing
- Budgeting
- Operational reporting
- EMRs
- Accuro
- Microsoft Office
Location
- Davisville, Suite 600 – 1881 Yonge Street, Toronto, Ontario, M4S 3C4
Work Type
- Full Time
Salary/Compensations
- $50,000-70,000/ year
About the Company
- WELL's mission is to tech-enable healthcare providers by developing the best technologies, services, and support available, ensuring healthcare providers are empowered to positively impact patient outcomes.
- WELL’s comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices.
- WELL’s solutions enable more than 42,000 healthcare providers between the US and Canada and power the largest owned and operated healthcare ecosystem in Canada with more than 220 clinics supporting primary care, specialized care, and diagnostic services.
- In the United States WELL’s solutions are focused on specialized markets such as the gastrointestinal market, women’s health, primary care, and mental health.
- WELL, is publicly traded on the Toronto Stock Exchange under the symbol “WELL” and on the OTC Exchange under the symbol “WHTCF”.
- To learn more about the Company, please visit: www.well.company.
- WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.
- Want Read more about us: https://stories.well.company/
Equal Opportunity
- WELL, is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!