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About the Role
Provide end-to-end claims advisory and advocacy support to clients and brokers across the Faith & Education sector, focusing on professional standards and safeguarding-related claims, including sensitive abuse matters. Manage a portfolio of claims, coordinate stakeholders, and identify opportunities to strengthen client relationships and grow the business with discretion, empathy, and trauma-informed practice.
Responsibilities
- Manage professional standards / safeguarding claims in line with Marsh processes, client service agreements and insurer requirements.
- Escalate claims to senior colleagues and specialist areas as appropriate.
- Provide trauma-informed claims support by communicating with sensitivity and professionalism.
- Recognize confidentiality requirements and the potential for vulnerable stakeholders and complex dynamics.
- Maintain strong working relationships with clients, insurers, legal advisers, investigators, treatment/support providers and other external stakeholders.
- Ensure timely, accurate and appropriate engagement with stakeholders.
- Accurately record incident and claim information in Clearsight and other required systems.
- Prepare routine correspondence using Marsh templates and agreed client wording protocols.
- Drive claims strategy and progress outcomes by assisting with liability and quantum considerations.
- Coordinate document collection and support settlement pathways.
- Manage insurer response and dispute resolution as required.
- Advocate for clients by helping prepare clear commercial and technical responses to insurer coverage positions and liability decisions.
- Respond to denials or restrictions of indemnity.
- Support new and expanded business opportunities by contributing claims insights and de-identified trend data for tenders, renewals and proposals.
- Participate in client and prospect meetings to support claims reviews, triage processes, and safeguarding risk conversations.
- Refer broader opportunities to senior colleagues as appropriate.
Requirements
- High attention to detail and accuracy when working with sensitive information.
- Adhere to strict confidentiality requirements.
- Manage competing deadlines.
- Well-developed organisational skills.
- Ability to prioritise a varied portfolio.
- Meet deadlines.
- Maintain high-quality file notes and documentation.
- Professional judgement and discretion when handling sensitive abuse matters.
- Ability to work within established governance, safeguarding and reporting frameworks.
Skills
- Claims management/advisory
- Professional indemnity
- Liability
- Accident & health
- Client-focused approach
- Calm approach
- Empathetic approach
- Building trusted long-term relationships
- Collaborative work
- Independent task management
- Appropriate escalation
- Stakeholder engagement
- Strong written communication skills
- Drafting clear, respectful and technically sound insurer correspondence
- Drafting client updates
Location
- Sydney
Work Type
- Hybrid
Experience Level
- Basic to moderately complex claims management
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Specialists in complex Faith & Education claims
- Vibrant and inclusive culture
- Meaningful impact for colleagues, clients and communities
- Broad range of career opportunities
- Benefits and rewards to enhance well-being
About the Company
- Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.
- Marsh has annual revenue of over $27 billion and more than 95,000 colleagues.
- Marsh helps build the confidence to thrive through the power of perspective.
Equal Opportunity
- Marsh is committed to creating a diverse, inclusive and flexible work environment.
- We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
- Applications will only be considered from candidates who have the appropriate approval to work in Australia.
- Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.
- Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
- All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
- Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.