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About the Role

Infinitus is pioneering agentic communications to connect the healthcare system, reducing patient anxiety, increasing speed to treatment, and enabling teams to scale impact. Our system combines safety guardrails with a dynamic knowledge graph built on real-world interactions, trusted by 44% of the healthcare Fortune 50.

Responsibilities

Own enterprise accounts end-to-end: from onboarding through renewal and expansion, serving as the primary strategic contact across the full customer lifecycle
Drive ongoing customer health and success: conduct regular check-ins, usage and outcomes monitoring, Quarterly Business Reviews (QBRs), and proactive outreach to ensure value realization and early issue detection
Identify and convert growth/expansion opportunities: map customer needs, identify new/expansion use cases, and partner with Sales to grow adoption across customers’ business units and departments
Support implementation and adoption: partner with our Enablement team on integrations, workflow design, technical launches, and user training to ensure rapid time-to-value and stable onboarding
Collaborate cross-functionally: partner with Product, Engineering, Sales, Marketing, Operations, and Finance/RevOps to resolve roadblocks, support billing and invoicing accuracy, and coordinate expansions or new pilots for existing accounts
Maintain strong account operations and hygiene: maintain CRM/CS tool records, manage communications, issue resolution, renewal tracking, and billing/invoice checks as needed
Advocate for the customer internally: collect feedback, surface product or workflow enhancement ideas, and help inform product roadmaps based on real-world usage and needs
Build and deepen relationships across stakeholders: from end-users to senior executives, earn trust, influence adoption, and drive enterprise-level engagement

Requirements

5+ years of experience in customer success, technical account management, or consulting roles in Health Tech, or related fields
Demonstrated ability to manage complex, multi-stakeholder enterprise accounts and guide organizations through change, adoption, and expansion
Strong technical fluency and workflow empathy to understand integrations, APIs/workflows or clinical/operational contexts, and translate product value to both technical and business stakeholders
Track record of driving expansion, renewals, and increased utilization (i.e., not just retention, but growth within accounts)
Comfort operating cross-functionally and serving as a customer advocate across Marketing, Sales, Product, Engineering, and Operations teams
Strong communications: clear, empathetic, and executive-ready with the ability to distill technical complexity into business value
Proactive, results-oriented mindset: strong problem-solving skills with the ability to anticipate risks and opportunities
Experience with CRM/CS tools and account hygiene (e.g. data tracking, billing/invoice accuracy, renewal management, usage metrics)
Ability to manage multiple accounts concurrently and prioritize across tasks, while remaining detail-oriented

Skills

Customer Success
Technical Account Management
Consulting
Health Tech
Pharmaceutical Manufacturers
Change Management
Adoption
Expansion
Technical Fluency
Workflow Empathy
Integrations
APIs
Clinical Contexts
Operational Contexts
Product Value Translation
Business Stakeholder Communication
Cross-functional Collaboration
Customer Advocacy
Executive Communication
Problem-Solving
Risk Anticipation
Opportunity Anticipation
CRM Tools
CS Tools
Account Hygiene
Data Tracking
Billing Accuracy
Invoice Accuracy
Renewal Management
Usage Metrics
Prioritization
Detail-Oriented

Location

Remote (outside of SFC)

Work Type

Hybrid
Remote

Experience Level

5+ years

Benefits

Competitive salary
Equity
401(k)
Wellness stipend
Medical benefits
Dental benefits
Vision benefits
Generous PTO
Parental leave
Bi-annual offsites

About the Company

Infinitus is AI communications in service of patients.
Healthcare is inherently complex and siloed. We’re pioneering agentic communications to connect the entire system — any stakeholder, any channel, inbound and out.
Our system combines industry-leading safety guardrails with the largest dynamic knowledge graph built on millions of real-world interactions.
The Mission: create time for healthcare by making access, adherence, and affordability easier than ever.
We’ve automated over 7 million calls and 100M+ minutes of conversation — saving millions of hours for patients and providers.
Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, we’re a team that challenges the status quo and moves fast at the intersection of AI and healthcare.
Infinitus was recently named to Fast Company's World's Most Innovative Companies and Business Insider’s top startups in healthcare.

Equal Opportunity

Infinitus Systems is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.
Infinitus Systems believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.