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About the Role
The Product Manager will translate business, operational, technical, and participant needs into clear requirements, roadmaps, service catalogue items, operating processes, and readiness outcomes. They will support participant onboarding, service request management, operational governance, reporting, and the transition from build to steady-state operations.
Responsibilities
- Support the RTR product strategy and operating model, including alignment across Interac Product Operations, Technical Operations, Business Operations, Payments Canada, and vendor partners.
- Translate RTR business, operational, participant, and technical needs into clear requirements, service catalogue items, process flows, and delivery outcomes.
- Support participant onboarding and lifecycle management, including coordination across Payments Canada, Interac Technical Operator teams, CSPs, service providers, and internal business stakeholders.
- Define, validate, and operationalize RTR service request processes, including intake, prioritization, fulfillment routing, escalation paths, and alignment to ServiceNow workflows.
- Support operational readiness activities across RTR milestones, including readiness criteria, go/no-go inputs, evidence collection, operational sign-offs, and closure of risks, blockers, and issues.
- Define and maintain RTR operating procedures, including incident management, problem management, change management, service request management, IAM, participant onboarding, business support, reporting, and service catalogue management.
- Partner with Technology Operations, Security, Risk, Audit, Compliance, Finance, Legal, and VMO teams to ensure RTR processes are auditable, sustainable, and aligned to internal controls and contractual obligations.
- Support the development and maintenance of RTR operational documentation, including the Business Operations Manual, support plans, onboarding materials, training inputs, service catalogue documentation, and readiness reporting.
- Coordinate with internal teams and external stakeholders to ensure RTR capabilities, releases, changes, and operational processes are delivered in full, on time, and with clear acceptance criteria.
- Prepare product, operational readiness, and performance updates for leadership, governance forums, and cross-functional stakeholders.
- Support financial, commercial, and vendor management activities related to RTR, including budget alignment, billing process inputs, forecast validation, and vendor performance tracking.
- Monitor RTR operational performance, participant readiness, service request trends, risks, dependencies, and improvement opportunities to support steady-state operations.
- Ensure RTR can operate reliably, compliantly, and sustainably as a national payments product, with clear governance, ownership, reporting, and continuous improvement practices.
Requirements
- 2–5 years of experience in product management, business operations, technology operations, payments, financial services, or a related role.
- Experience supporting complex cross-functional programs with multiple internal teams, vendors, and external stakeholders.
- Strong understanding of product management practices, operational readiness, service management, or technology delivery lifecycles.
- Experience translating business problems and operational needs into requirements, process documentation, service models, and delivery plans.
- Familiarity with ITSM practices such as incident management, problem management, change management, service request management, service catalogue management, and knowledge management.
- Experience working with tools such as ServiceNow, Jira, Smartsheet, SharePoint, Planview, or similar delivery and reporting platforms is an asset.
- Strong planning, analytical, and problem-solving skills with the ability to manage priorities, dependencies, risks, and stakeholder expectations.
- Strong communication skills, both written and verbal, with the ability to prepare clear updates, executive summaries, process documentation, and governance materials.
- Ability to work with technical and non-technical stakeholders to align requirements, roadmaps, operational processes, and readiness outcomes.
- Experience in payments, financial services, regulatory environments, audit readiness, risk management, or vendor management is an asset.
- Comfort operating in a fast-paced, evolving environment where processes, roles, and responsibilities are being built and refined.
- The ability to represent the organization professionally with senior stakeholders and external partners.
- Eligibility to work for Interac Corp. in Canada in a full-time capacity.
- Successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.
Skills
- Product Management
- Business Operations
- Technology Operations
- Payments
- Financial Services
- ITSM
- Incident Management
- Problem Management
- Change Management
- Service Request Management
- Service Catalogue Management
- Knowledge Management
- ServiceNow
- Jira
- Smartsheet
- SharePoint
- Planview
- Planning
- Analytical Skills
- Problem-Solving
- Communication Skills
- Regulatory Environments
- Audit Readiness
- Risk Management
- Vendor Management
Location
- Canada
Work Type
- Hybrid
- Full-time
Experience Level
- 2-5 years
Salary/Compensations
- $100,000 - $150,000
Benefits
- Short-term incentive plan
- Generous vacation and wellness days
- Comprehensive employer-paid benefits coverage
- Market-leading employer-funded RRSP program
- Flexible hybrid work model
- Free and confidential 24/7 employee & family assistance program
- Pregnancy and parental leave top-up
- Charitable donation matching with United Way
About the Company
- Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
- Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection.
- Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.
- As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions.
- Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.
- At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada.
- Investing in the Future – Help us unlock digital prosperity for all Canadians.
- Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.
- Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.
- Inspiring Community – Work in an ecosystem where we lift each other up and rise together.
- Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.
Equal Opportunity
- Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace.
- We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together.
- That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.
- If you require accommodation during any stage of the application or recruitment process, please contact us at humanresources@interac.ca. We will work with you to meet your needs.
- Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.