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About the Role
We are looking for an Account Manager to own and grow a portfolio of our most valuable relationships. You'll be the strategic point of contact for existing customers, expanding accounts through upsells and cross-sells, driving renewals, and acting as a trusted advisor who helps users get maximum value from our platform.
Responsibilities
- Own a portfolio of high-value accounts, leading relationships and acting as a strategic advisor
- Develop and execute account plans that identify expansion opportunities, renewal risk, and long-term growth strategy
- Drive net revenue retention through upselling, cross-selling, and contract renewals
- Conduct regular business reviews (QBRs) with stakeholders, including senior and C-suite decision-makers
- Partner cross-functionally with Sales, Customer Success, and Product, to ensure customers receive a seamless experience
- Monitor account health metrics (usage, satisfaction, churn risk) and proactively address issues before they escalate
- Negotiate contract renewals and pricing in collaboration with Sales
- Maintain accurate account data, forecasts, and pipeline in Hubspot
Requirements
- 5+ years of experience in account management, customer success, or B2B sales in a SaaS or tech environment
- Proven track record of growing accounts and hitting/exceeding retention and expansion revenue targets
- Experience managing enterprise or mid-market relationships, including multiple stakeholders within an organization
- Strong consultative and negotiation skills, with the ability to align customer goals with product capabilities
- Excellent verbal and written communication skills; confident presenting to senior leadership and executives
- Proficiency with CRM tools (Salesforce, HubSpot, or similar)
- Analytical mindset; comfortable using data to build account plans and identify growth opportunities
- Experience at a healthcare tech company is a plus
- Familiarity with EMR/EHRs is a plus
- Understanding of the clinician experience is a plus
Skills
- Account Management
- Customer Success
- B2B Sales
- SaaS
- Tech
- Revenue Growth
- Relationship Building
- Cross-functional Collaboration
- Consultative Selling
- Negotiation
- CRM Tools (Salesforce, HubSpot)
- Analytical Skills
- Communication Skills
- Presentation Skills
Location
- Toronto
Work Type
- Hybrid
Experience Level
- 5+ years of experience
Salary/Compensations
- $70,000 - $90,000 a year
Benefits
- Remote and hybrid work options & flexible work hours
- Comprehensive health and wellness coverage from day one
- Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends
- $2000 annually in "Knowledge Dollars" to learn, grow, and level up
- Quarterly socials & company outings
About the Company
- Tali AI is on a mission to build industry-leading products that solve real-world problems for clinicians today.
- Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients.
- When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable.
- Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week.
- Tali is one of Linkedin's Top Startups of 2025
- Tali is part of the renowned Digital Supercluster Project
- Core Values: Bold, Resourceful, Candid, Caring
- Impact at Scale: Influence the Tali experience, fueling a team that’s changing how clinicians work and how patients are cared for.
- Technical Excellence: Work with cutting-edge technology to help shape a truly world-class product.
- Ownership and Growth: As an early-stage startup, every team member helps shape our technology, culture, and future.
- Build with Purpose and Pride: Help build and support systems that handle highly sensitive medical data with care and integrity.
- A Team that Inspires: Collaborate with a talented, driven team that values innovation, humility, and a relentless focus on solving meaningful problems.
Equal Opportunity
- Tali is committed to providing a barrier-free recruitment process for all candidates. Should you require accommodations at any point throughout the hiring process, please contact People & Culture at people@tali.ai.