Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Guest Service Specialist role.
Rezi rewrites your resume against Talent Acquisition at Blue Water's job description. Free.
Tailor your resume to this Guest Service Specialist role.
Rezi rewrites your resume against Talent Acquisition at Blue Water's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Specialist posting at Talent Acquisition at Blue Water — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Guest Service Specialist posting at Talent Acquisition at Blue Water — free, in seconds.
About the Role
Be the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!
Responsibilities
- Operate all front desk and guest service station features, including taking reservations, checking guests in and out, handling charges, and addressing issues.
- Deliver impactful guest interactions using the Blue Water Way, including phone and face-to-face communication.
- Support the concierge department by providing guest relations, directing guests, answering questions, and assisting with arrangements.
- Follow daily procedures for opening and closing the guest service center, ensuring a clean and orderly environment.
- Follow proper cash handling procedures, including collecting monies, logging transactions, and dropping cash at the close of the shift.
- Ensure the property is clean, orderly, well-manicured, and guest-ready at all times.
- Perform other duties as assigned.
- Provide regular and reliable attendance.
Requirements
- High school diploma or GED equivalent.
- Must be enthusiastic, upbeat, and energetic.
- Strong attention to detail.
- Ability to work a diverse work schedule, including weekends, holidays, and evenings.
- Must work well under pressure and in high-stress situations.
- Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines as well as credit card or cash machines.
- Excellent communication skills.
- All-Hands-On-Deck mindset (required).
- Ability to frequently lift and/or move up to 30 pounds.
- Regularly required to talk and hear, use a telephone, and operate a computer and various systems.
- Requires standing for long periods, walking, using hands to finger, handle, or feel; reaching with hands and arms; stooping, kneeling, crouching, or crawling; and climbing or balancing.
- Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Skills
- Front desk operations
- Reservation management
- Guest check-in/check-out
- Handling guest inquiries and issues
- Phone handling
- Computer proficiency
- Cash handling
- Customer service
Location
- Onsite
Work Type
- Seasonal
- Full-time
Experience Level
- 1-3 years of front desk, reservations, or customer service-oriented role (required)
Education Level
- High school diploma or GED equivalent
Benefits
- Sick time
- Holiday pay
About the Company
- Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.
Equal Opportunity
- Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.