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About the Role
The Banquet Server will assist with setup, service, and strike for all events assigned, ensuring member/guest satisfaction and presentation are consistently attained. A successful Banquet Server will provide prompt and courteous service to all guests, encouraging guests to return which will generate repeat business.
Responsibilities
- Adhere to proper service rules, grooming, hygiene standards and uniform policies.
- Maintain all required certifications (Food Handler's Permits and TABC Permit) and ensure they remain current at all times.
- Attend and actively listen during the pre-shift meeting to understand event details, timeline, service expectations, guest needs, and service duty assignments.
- Serve food and beverages and clear dishes, glassware, trash, and other debris before, during, and after food service periods.
- Anticipate guests’ needs, respond promptly, and acknowledge all guests. Listen to guests concerns, referring complaints to a supervisor, and maintaining a positive rapport with hosts and guests.
- Perform set up and breakdown of banquet areas including tables, chairs, linen, service-ware, glassware, buffets, stations, and other duties. Reset banquet room according to specifications and ensure sanitation of banquet areas.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended, and handle with care. Polish all silver items prior to opening buffet station, clean all items thoroughly after event and store in proper place(s). Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Maintain a courteous, professional demeanor, and have a friendly, caring, and helpful attitude with clients, and club staff.
- Be dependable and punctual, with a commitment to arriving on time.
- Ability to both give and take direction in a positive manner.
Requirements
- Must be 21 years of age to serve alcoholic beverages.
- Must have a good understand of the English language.
- Food Handlers and TABC Certifications are required for this role.
- Ability to lift at least 50 pounds.
Location
- Austin
Work Type
- Casual
- Flexible hours
- Hourly
- Non-exempt
Experience Level
- Previous experience as a server in a country club, resort, hotel and high-end restaurant strongly preferred.
Education Level
- High school graduate or equivalent vocational training certificate.
Salary/Compensations
- $15.00 per hour plus tips
Benefits
- Generous paid time off program
- Excellent health care benefits, 100% company paid
- 401K match program
- Access daily to our employee meal program and lounge
- Averaging 40 hours/week with possible overtime
- Flexible schedule
About the Company
- Westwood Country Club is a premier family-oriented athletic club located in central Austin that provides a variety of quality services and activities for the recreation and dining needs of members.