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About the Role
The IT Manager is responsible for the planning, coordination, management, and day-to-day operation of technology services across all campuses. This role provides strategic leadership and hands-on technical support to ensure reliable, secure, and effective technology systems that support teaching, learning, and business operations.
Responsibilities
- Develop and document an ongoing vision and strategy for the organization’s technology infrastructure and services.
- Lead and manage the day-to-day technology operations and technical support services across all Wayside campuses.
- Provide hands-on network administration, system troubleshooting, equipment installation, configuration, repair, maintenance, and upgrades.
- Provide timely technical support and assistance to staff and campuses, including troubleshooting classroom and administrative technology needs.
- Develop tools, training, and resources to support the effective use and implementation of technology throughout the organization.
- Develop and maintain relationships with technology vendors, manage contracts and service agreements, and oversee technology-related purchasing.
- Identify grant opportunities and manage federal funding applications and service renewals through the E-rate program in accordance with USAC guidelines and regulations.
- Maintain system security, data protection, network integrity, and appropriate cybersecurity practices across the organization.
- Respond to technology emergencies, system outages, cybersecurity incidents, and other urgent technology needs to minimize disruption to school and business operations.
- Repair or coordinate the repair of technology-related equipment and maintain accurate records of equipment, upgrades, repairs, warranties, and replacements.
- Support the acquisition, deployment, configuration, and lifecycle management of computers, network equipment, software, and other technology resources.
- Serve as a technical consultant and resource to the administration, campus leadership, and curriculum leaders.
- Supervise, manage, and provide direction to the IT Support Specialist, including assigning work, establishing priorities, and providing technical guidance.
- Develop and maintain procedures for backup, business continuity, disaster recovery, and restoration of critical technology services.
- Monitor emerging technologies and make recommendations regarding technology improvements, replacements, security, and organizational needs.
- Assist with development and management of the IT budget and make recommendations regarding technology purchases and resource allocation.
- Travel between campuses as needed to provide technical support, manage projects, and respond to technology needs or emergencies.
- Perform other duties as assigned.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
- 3+ years of progressively responsible experience in information technology, including network, systems, hardware, software, and user support.
- Experience managing and supporting technology operations across multiple locations; K–12 educational experience is preferred.
- Demonstrated ability to independently troubleshoot, install, configure, maintain, and repair technology hardware, software, network infrastructure, and related systems.
- Experience leading IT projects, managing vendors and technology services, and overseeing technology-related purchasing.
- Experience supervising, training, or providing technical direction to IT staff.
- Strong knowledge of network infrastructure, cybersecurity, data protection, cloud-based systems, hardware, software, and technology troubleshooting.
- Experience supporting both Apple and PC platforms and familiarity with student information systems, learning management systems, and other K–12 technology applications.
- Ability to respond effectively to technology emergencies, system outages, cybersecurity incidents, and other situations requiring immediate technical support.
- Relevant IT certifications in networking, cybersecurity, systems administration, Microsoft, Apple, Google, Cisco, or related areas are preferred.
- Ability to lift, carry, and move technology equipment and other materials weighing up to approximately 40 pounds.
- Ability to perform hands-on technical work, which may include bending, kneeling, reaching, climbing ladders, working under desks, and accessing equipment in various locations.
- Ability to work in office, classroom, and technology equipment environments and travel between Wayside campuses as needed.
- Ability to respond to technology emergencies and system outages, which may occasionally require work outside of regular business hours.
- Regular and reliable attendance is required for this position.
- Work may occasionally be performed outside of normal school hours to support technology implementations, maintenance, emergencies, or other organizational needs.
Skills
- Strong interpersonal, written, verbal communication, and organizational skills.
- Strong customer service skills with a professional, responsive, and solutions-oriented approach when working with staff, administrators, vendors, and scholars.
- Ability and willingness to learn new technologies and adapt to changing technology needs.
- Strong leadership and management skills, with the ability to train, guide, and support junior technology staff.
- Strong problem-solving and critical-thinking skills, with the ability to identify issues, determine root causes, and implement effective solutions.
- Knowledge of classroom and instructional technology, including Apple TVs, document cameras, VoIP/intercom systems, sound systems, projectors, and related equipment.
- Experience deploying, configuring, and managing Google Workspace, Google Apps, and Chrome in an educational or business environment.
- Experience managing and troubleshooting Chromebooks through the Google Admin Console.
- Strong understanding of network infrastructure, protocols, and tools, including switching, routing, firewalls, wireless controllers, DHCP, DNS, and Active Directory.
- Experience deploying, configuring, and managing enterprise Mobile Device Management (MDM) solutions for Apple devices; experience with Jamf Pro preferred.
- Experience managing Single Sign-On (SSO), Universal Directory, and other identity and access management services; experience with Okta preferred.
- Ability to diagnose and resolve hardware, software, network, and connectivity issues across Apple, Windows, and Chrome OS environments.
- Ability to prioritize multiple technology needs, respond effectively to urgent issues, and work independently with minimal supervision.
- Ability to document technical procedures, maintain accurate records, and communicate technical information clearly to non-technical users.
- Ability to travel between campuses and provide hands-on technical support as needed.
Location
- South Austin
- Southeast Austin
Work Type
- Full-time
- Onsite
Experience Level
- 3+ years of experience in information technology
- Experience managing and supporting technology operations across multiple locations
- Experience leading IT projects
- Experience managing vendors and technology services
- Experience overseeing technology-related purchasing
- Experience supervising, training, or providing technical direction to IT staff
Education Level
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
Salary/Compensations
- $68,000 - $70,000
Benefits
- Employer paid health insurance, including medical, dental, vision, and life insurance
- 10 days of accrued leave per year
- Professional development opportunities
- 403(b) retirement plan
About the Company
- Wayside Schools is a tuition-free, open-enrollment public charter school network serving Pre-K 3 through 12th grade scholars in South and Southeast Austin.
- Wayside is committed to rigorous academics and creating an inclusive, caring community where all scholars are prepared for college and future success.