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About the Role
The Customer Experience Administrator supports the delivery of customer feedback and engagement programmes across London Square. This role is responsible for coordinating customer satisfaction activities, managing performance data and reporting, and providing administrative support to drive continuous improvement and a customer-focused culture.
Responsibilities
- Coordinate the administration and delivery of customer feedback and survey programmes.
- Manage the collection, processing, and maintenance of customer feedback data.
- Monitor survey activity, response rates, and customer satisfaction results.
- Conduct customer telephone outreach to support feedback collection and customer experience initiatives.
- Produce regular reports, data summaries, and performance updates.
- Support the analysis of customer feedback, identifying trends and opportunities.
- Coordinate recognition initiatives linked to customer satisfaction performance.
- Administer customer and employee reward and incentive schemes.
- Maintain accurate records and documentation.
- Build effective working relationships with internal stakeholders.
- Contribute to the continuous improvement of departmental processes.
- Provide general administrative support to the Customer Experience team.
Requirements
- Previous experience in an administrative, customer service, customer experience, or coordination role.
- Organisational skills with the ability to manage multiple priorities and meet deadlines.
- Strong attention to detail and a commitment to maintaining accurate records and data.
- Excellent written and verbal communication skills.
- Professional and engaging telephone manner.
- Proficient in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
- Ability to work independently, use initiative, and manage workload effectively.
- A customer-focused approach with a genuine commitment to delivering excellent service.
Skills
- Microsoft Office (Excel, Word, Outlook, PowerPoint)
- Customer Feedback Management
- Data Analysis
- Reporting
- Administrative Support
- Customer Service
- Communication
- Organizational Skills
- Attention to Detail
Location
- London
Work Type
- Full-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Competitive compensation package and discretionary bonus
Benefits
- Group Pension Scheme
- Life Insurance
- 25 Days holiday plus bank holidays
- Holiday trading scheme
- Long service days
- Bupa Employee Assistance
- Virtual GP Service
- Salary sacrifice scheme for electric vehicles
- Cycle to Work
- Gym Membership corporate discounts
- Health Cash Plan
- Perkpal (shopping discounts)
- Tech Scheme
- Payroll Giving
- Free onsite gym (head office)
- Free breakfast & lunch (head office)
About the Company
- London Square is a fast-growing developer focused on London, creating dynamic, diverse, and lively places.
- Over the past two years, they have brought more than £2bn of capital into London living.
- London Square is part of Aldar, the UAE’s leading real estate developer, investor, and manager.
- Together, they are committed to creating world-class developments anchored in high quality design, sustainability, and outstanding customer service.
- Their success is driven by their people; they are an energetic, entrepreneurial business where ideas are backed, responsibility comes early, and everyone plays a part in shaping what they build and how they work.
- They are looking for talented people who want to help make London a better place to live and grow with them.
Equal Opportunity
- London Square are proud to be an equal opportunities employer.
- They are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity.
- They aim to develop and promote a diverse culture that reflects the communities they serve.