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About the Role
Maple is Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners, and specialists. We are seeking Bilingual Lab and Referral Operations Coordinators (French/English) to join our Care Delivery Operations team. This role focuses on administrative workflows, ensuring the smooth operation of lab and referral processes through precise documentation review, processing, and routing, while upholding privacy and quality standards.
Responsibilities
- Own the day-to-day administrative workflows for lab and referral processes.
- Review, process, and route documentation, ensuring accuracy and adherence to privacy and quality standards.
- Manage a high volume of incoming lab and referral documentation, including faxes, voicemails, and digital records.
- Upload, route, and track lab results and referral information for timely clinician review.
- Respond to urgent lab communications and escalate critical results promptly.
- Investigate and resolve issues with missing, incomplete, or unclear documentation.
- Coordinate with labs, clinics, and internal teams to resolve documentation discrepancies.
- Maintain accurate patient records and ensure data consistency between patient information and lab/referral data.
- Support public health reporting and compliance-related documentation.
- Collaborate with Customer Support and Care Delivery teams to address lab- and referral-related inquiries.
- Consistently meet accuracy, quality, and turnaround time expectations.
Requirements
- Two or more years of experience in an administrative or operations role.
- Fluency in both French and English (written and verbal).
- Detail-oriented mindset with a commitment to accuracy, quality, and process adherence.
- Ability to manage multiple tasks and deadlines independently in a fast-paced, high-volume environment.
- Strong written and verbal communication skills.
- Natural ability to collaborate across teams.
- Sharp problem-solving and critical thinking skills.
- Comfort learning and navigating multiple systems and tools.
- Background as a Medical Office Assistant or Medical Receptionist is an asset.
- Experience in a healthcare or clinic environment is an asset.
- Experience with Google Workspace, PDF management tools, and Slack is an asset.
- Must be able to pass a criminal record check (EPIC) and identity verification.
- Additional checks may be conducted depending on role requirements.
Skills
- Bilingualism (French/English)
- Administrative skills
- Operations coordination
- Documentation processing
- Data entry and management
- Problem-solving
- Critical thinking
- Communication (written and verbal)
- Collaboration
- Time management
- Organizational skills
- Attention to detail
- System navigation
Location
- Remote within Canada
Work Type
- Full-time
- Remote
Experience Level
- Mid-level
Salary/Compensations
- $21.30 - $23.15 per hour
Benefits
- 24/7 access to general practitioners, pediatrics, and mental health therapy for employee and family (starts on day one)
- Comprehensive health coverage (medical, dental, life insurance)
- Health spending account
- Flex benefits for professional development, wellness, or retirement savings
- 10 dedicated health days per year
- Destination days: Work from eligible countries internationally for up to five days per year
- Group retirement savings plan
- 3 weeks of vacation
About the Company
- Maple is Canada's leading on-demand healthcare platform.
- Our purpose is to meet the world's healthcare needs.
- We connect patients with Canadian-licensed doctors, nurse practitioners, and specialists.
- Over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive, and ongoing care.
- We empower people to take control of their health and push the boundaries of what’s possible.
- A career at Maple is about making an impact, empowering bold thinking, and working with an inspiring team driven by a motivating purpose.