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About the Role
Maple's purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. We enable people to take control of their health and push the boundaries of what’s possible every day. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.
Responsibilities
- Own the day-to-day administrative workflows that keep lab and referral processes running smoothly—reviewing, processing and routing documentation, making sure nothing gets missed, and everything meets privacy and quality standards.
- Process and manage a high volume of incoming lab and referral documentation—faxes, voicemails and digital records—in line with Maple's privacy and security standards.
- Upload, route and track lab results and referral information for clinician review and follow-up.
- Respond to urgent lab communications and escalate critical results quickly.
- Investigate missing, incomplete or unclear documentation and coordinate with labs, clinics and internal teams to resolve issues.
- Maintain accurate patient records and ensure alignment between patient information and lab or referral data.
- Support public health reporting and compliance-related documentation as required.
- Collaborate with Customer Support and Care Delivery teams to address lab- and referral-related questions from patients and providers.
- Consistently meet accuracy, quality, and turnaround expectations to ensure optimal care delivery.
Requirements
- Two or more years of experience in an administrative or operations role.
- Confidence in managing multiple tasks and deadlines independently in a fast-paced, high-volume environment.
- Strong written and verbal communication skills, with a natural ability to collaborate across teams.
- Sharp problem-solving and critical thinking skills when navigating more complex or ambiguous issues.
- Comfort learning and navigating multiple systems and tools.
- Criminal record check (EPIC) and identity verification are required.
- Additional checks, including employment or education verification, may be conducted.
Skills
- Technical confidence
- Organizational instincts
- Problem-solving skills
- Ability to work independently and collaboratively
- Managing multiple priorities
- Accuracy
- Google Workspace experience is an asset
- PDF management tools experience is an asset
- Slack experience is an asset
Location
- Hybrid, 500 King St W, Toronto, ON
Work Type
- Full-time
- Hybrid
Experience Level
- Two or more years of experience in an administrative or operations role
- Prior admin work in a healthcare setting is an asset
- Background as a Medical Office Assistant or Medical Receptionist is an asset
- Experience in a healthcare or clinic environment is an asset
Salary/Compensations
- $19.35 - $20.75
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family
- Comprehensive health coverage: Medical, dental and life insurance
- Health spending account
- Flex benefits: Annual budget for professional development, wellness expenses or retirement savings
- 10 dedicated Health days
- Destination days: Flexibility to work internationally in eligible countries for up to five days per year
- Group retirement savings plan
- 3 weeks vacation
About the Company
- Maple’s purpose is to meet the world's healthcare needs.
- We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists.
- Over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care.
- We enable people to take control of their health and push the boundaries of what’s possible every day.
- Bold minds. Big impact. A career at Maple is about making an impact.
- We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose.
- Here, you’ll do work that changes lives—including your own.