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About the Role

Open Door Care Network is seeking a Patient Service Representative for its Family Medical Center in Mount Kisco, NY. This role is crucial in providing health care and wellness programs to individuals and families in need.

Responsibilities

Make appointments for patients.
Verify the need for return appointments.
Perform financial and data entry tasks with the patient after his/her visit with a provider.
Collect payment due from self-pay patients or co-payments for insurance accounts and change the claim status in eClinicalWorks accordingly.
Collect on accounts with past due balances and/or "Payment Contracts" in process.
Coordinate with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract.
Verify Medicaid eligibility and scan eligibility forms into the document section of the patient file.
Confirm that signed insurance forms are in the file for each Private Insurance billable encounter.
Close all encounters in eClinicalWorks.
Confirm name, address, phone number, and coverage with the patient.
Ensure that all patients are properly registered.
Log all payments received, complete all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis.
Respond to patient inquiries on a daily basis.
Ensure that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis.
Prepare closing reports and secure negotiables, daily.
Coordinate with a supervisor to balance and correct input, daily.
Maintain a current file for all input procedures, codes, fees, and relevant insurance billing procedures.
Keep supervisor apprised of exceptions or problems with encounter forms and data entry tasks.
Participate in cross-training, as required, for the Registrar job tasks.
Perform marketing functions as required.
Register new patients when required.
Provide excellent customer service to all patients at all times.
Perform other duties as assigned.
Complete online training and receive certificate prior to completing Bio Hazardous Waste removal tasks, if designated.

Requirements

High School Diploma or GED required.
Bilingual (English/Spanish) required.
Superior customer service skills and experience.
Flexible and solutions driven.
Responsive and comfortable working in a fast-paced, high accountability environment with different types of providers.
Provides assistance to patients in a compassionate, caring, cheerful and concerned manner.
Passionate about providing high-quality care to low-income, under-served residents and those lacking access to health care.
Maintains patient confidentiality at all times.
Engaged in learning and continuous quality improvement.
Outstanding verbal and written communications, with a culturally diverse patient and staff population.
Maintains a safe environment of care for patients and staff.

Skills

English/Spanish language skills
Customer service

Location

Mount Kisco, NY

Work Type

Full Time

Experience Level

Entry

Education Level

High School Diploma or GED

Salary/Compensations

$20.00 - $23.00 Hourly

Benefits

Medical
Dental
Life insurance
Flexible spending accounts
403(b)
401(k)
Generous paid time off
Onsite Wellness facilities
Educational assistance
Competitive salary
Annual bonuses based on patient care
Quarterly bonus of $750 (Retention Bonus Plan)

About the Company

Open Door Care Network provides health care and wellness programs to individuals and families in need throughout Westchester, Putnam and Ulster Counties.
A pioneer Federally Qualified Health Center, Open Door provides more than 300,000 patient visits annually and serves nearly 60,000 individual patients who might not otherwise have access.
Open Door offers integrated services and a holistic approach to building healthier communities.
Primary medical care, dental care, integrated behavioral health care, clinical nutrition, wellness programs, and chronic disease management are the foundation of its clinical programs.
Open Door is seeking a Patient Service Representative for its Family Medical Center in Mount Kisco, NY.
At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve.

Equal Opportunity

Open Door is an Equal Opportunity Employer.