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About the Role
ONroute is seeking a Brand Manager to oversee the day-to-day operations of assigned brands, ensuring financial goals, franchise standards, and customer service excellence are met. This role involves managing an hourly team and collaborating with plaza leadership to achieve overall results.
Responsibilities
- Overseeing and scheduling day-to-day operations to deliver sales and budgeted targets
- Executing ordering and all inventory processes
- Hiring, training, coaching, and development of team, including Health & Safety
- Delivering brand, audit and customer service standards
- Acting as Manager-in-Charge when General Manager or AGM are not in plaza
- Managing inventory levels and delivering budgeted food cost targets
- Placing, receiving, storing, and reconciling orders on time
- Training, coaching, and managing food cost on the floor daily
- Posting proactive action plans, production build charts, and reviewing waste daily
- Role modeling and ensuring team meets or exceeds all brand, audit, and customer service standards
- Completing self-audits and assessments and developing action plans
- Achieving the highest quality of customer service at all times
- Hiring, training, coaching, and developing the team
- Communicating clear performance expectations and providing feedback
- Recognizing positive performance regularly
- Accountable for all scheduling and achievement of labor targets
- Ensuring proper coverage and customer service at all times
- Posting schedules three weeks in advance
- Ensuring all day-to-day Health & Safety processes and procedures are followed
- Ensuring training at or above 90% in the ONroute Health & Safety Portal
- Ensuring each shift has required trained representation for auditing purposes
- Effective communication and enforcement of the employee code of conduct
- Managing employee relations, asset management, and all other ONroute policies and procedures
- Holding the employee team accountable to follow all ONroute procedures and policies
- Acting as Manager-In-Charge to ensure overall plaza needs are the first priority
- Working collaboratively across all brands
- Ensuring the delivery of the highest customer service levels
- Effectively managing all day-to-day plaza activities
- Ensuring compliance with all ONroute and governmental standards, regulations, and policies
Requirements
- Requires 3-5 years of experience as a Supervisor or Manager in high volume food and beverage or merchandise operations and/or other related management experience
- Experience with POS Systems
- Experience with Microsoft Office (Word, Excel, Outlook)
- Ability to lead by example
- Dedicated to training, coaching and developing your team to deliver results
- Demonstrated exceptional customer experience focus
- Strong interpersonal and collaborative skills
- Excellent communication skills
- Approachability
- Sound operational experience and knowledge within the fast-food/food service industry
- Must have reliable transportation to get to and from the plaza
Skills
- Leadership
- Training
- Coaching
- Team Development
- Customer Service
- Interpersonal Skills
- Collaboration
- Communication
- Operational Management
- Inventory Management
- Food Cost Management
- Health & Safety Management
- Scheduling
- Performance Management
- POS Systems
- Microsoft Office Suite
Location
- Dutton, ON
Work Type
- Full-time
Experience Level
- 3-5 years of experience as a Supervisor or Manager
Salary/Compensations
- $49,300 - $69,000
About the Company
- ONroute is a Canadian company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario.
- We are open 24/7/365 to proudly serve over 40 million customers each year who stop in to our plazas for our quick service food brands and convenience needs.
- ONroute is recognized under the Temporary Foreign Worker Program’s Recognized Employer Pilot (REP)
Equal Opportunity
- ONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the "AODA") and the Human Rights Code of Ontario.
- If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.
- ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all.
- We value team members with diverse backgrounds and experiences, as we believe it makes our company a better place to work and for our customers to experience.
- We welcome all applicants and offer reasonable accommodations for people with disabilities upon request throughout the hiring process.