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About the Role
The Machine is an agentic operating system for marketing, built by Code and Theory. It integrates with marketing tools to create an intelligent system connecting brand strategy, creative production, and media performance. This role will lead the delivery of The Machine's implementation portfolio, overseeing the entire process from proposal to ongoing account health.
Responsibilities
- Build detailed budget and scoping estimates, including Gantt timelines, phase summaries, seat-load estimates, and shared vs. net-new build ledgers for enterprise clients.
- Partner with Sales and Sales Enablement on proposal development, RFP responses, and implementation planning materials.
- Translate sold scope into realistic delivery assumptions, identifying potential risks in timeline, staffing, or cost.
- Maintain reusable estimation and pricing templates to ensure proposals reflect actual delivery capacity and historical build effort.
- Lead end-to-end delivery for the Machine Implementation team, including client onboarding, pod staffing, build phase sequencing, and managing the handoff from Sales.
- Track team operations, including productivity, blockers, and delivery velocity, to ensure implementation milestones are met.
- Manage staffing and resourcing reconciliation for implementation work across the organizational chart and internal staffing tools.
- Serve as the accountable owner for client satisfaction across active implementations and act as the primary escalation point for delivery issues.
- Establish a consistent cadence of client check-ins, health scoring, and satisfaction tracking.
- Provide feedback on scoping and sales to improve future proposal and budget templates based on client onboarding experiences.
- Partner with account and product leadership on renewal risk and expansion opportunities identified through delivery health signals.
Requirements
- Significant team leadership experience in a software implementations environment.
- Track record of building commercial/budget artifacts (Gantt charts, staffing plans, cost estimates) that are effective under delivery conditions.
- Experience managing distributed, cross-regional teams and coordinating across time zones.
- Direct experience owning client satisfaction outcomes.
- Proactive and direct communication style, with the ability to surface issues early.
- Capability with AI tooling to enhance team efficiency.
- Working fluency with delivery/operations tooling (e.g., spreadsheets, Airtable, Workfront/Maconomy or equivalent PSA tools, Jira).
- Comfort reconciling data across multiple systems of record.
- Prior experience supporting a sales or proposal process directly (RFPs, SOWs, scoping).
Skills
- AI tooling
- Spreadsheets
- Airtable
- Workfront/Maconomy or equivalent PSA tools
- Jira
- Client satisfaction management
- Team leadership
- Budgeting
- Scoping
- Proposal development
- RFP response
- Implementation planning
- Risk management
- Staffing
- Resource management
- Communication
Location
- North America
- South America
- Europe
- Asia
Work Type
- Full-time
Experience Level
- Director
Salary/Compensations
- $175,000 – $210,000
About the Company
- Code and Theory is a digital-first creative agency founded in 2001, operating at the intersection of creativity and technology.
- The agency solves consumer and business problems and helps clients establish new capabilities.
- They work with a global client roster of Fortune 100 companies and startups.
- Teams are distributed across North America, South America, Europe, and Asia.
- The Code and Theory network includes agencies such as Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
- They work across various categories including tech, CPG, financial services, travel & hospitality, government, education, media, and publishing.
- Client partners include Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
- The network comprises nearly 2,000 people, with a 50/50 split between engineers and creative talent.
- The company seeks smart, driven, and forward-thinking individuals.