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About the Role

This is a builder's role where you will design and own the quality of learning experiences, including objectives, practice, assessment, and content, for Datadog's Global Commercial Customer Success team. You will report to the Senior Manager, Enablement Curriculum and collaborate with a cross-functional Enablement team.

Responsibilities

Build the curriculum for Global Commercial Customer Success.
Develop high-quality enablement content (instructor-led materials, facilitator guides, eLearning, job aids and assessments) for both individual contributors and their frontline leaders, built to instructional design and adult learning principles.
Contribute to and build the components of role-specific journeys (onboarding, everboarding and on-demand) inside the curriculum arc for your area.
Translate performance expectations into observable behaviors and clear proficiency standards.
Partner with Program Management and Strategy & Operations to identify key behaviors and knowledge a program needs to shift, and design the learning that gets there.
Own the learning objectives for the programs you build, and design assessments that measure against them.
Design practice, reinforcement and refresher paths into programs to drive durable behavior change.
Develop content with build partners and other Enablement teams, including subject matter experts, and manage your build schedule to meet quality standards and timelines.
Partner with facilitators, operations teams and test audiences to ensure successful rollouts of new and updated programs.
Maintain programs by keeping content accurate, current, and consistent after launch.
Use AI for scripting, storyboards, assessment drafting and learner-feedback analysis, and coach peers on responsible AI-assisted content creation.

Requirements

4–5 years in Enablement, Learning & Development, Sales, Revenue Operations or similar.
Proven track record designing and building enablement content with measurable learner impact.
Working knowledge of adult learning principles and a learning design methodology (e.g. ADDIE or equivalent).
Ability to design clean, intuitive learning materials across modalities — instructor-led, eLearning, simulation, job aids — blending instructional and visual design.
Ability to manage multi-week content projects independently and deliver quality on short timeframes.
Experience partnering with subject matter experts and stakeholders in a go-to-market organization.
Comfort using learner data — completion, assessment and feedback — to find gaps and improve programs.
Understanding of sales processes and challenges in a high-velocity environment.
Familiarity with at least one sales methodology (e.g. Command of the Message, MEDDICC, Sandler, Challenger, value-based selling) or equivalent.
Experience in Sales, Sales Development, Sales Leadership or Sales Operations.
Formal grounding in instructional design and adult learning (e.g. ATD CPTD, CPLP or equivalent).
Experience at a high-growth B2B SaaS or technology company.
Experience with an LMS and content authoring tools.
Experience building content that other people facilitate.
Basic understanding of the observability, DevOps or cloud space.

Skills

Instructional design
Adult learning principles
Learning design methodology (e.g. ADDIE or equivalent)
Visual design
AI for scripting
AI for storyboards
AI for assessment drafting
AI for learner-feedback analysis
Sales methodology (e.g. Command of the Message, MEDDICC, Sandler, Challenger, value-based selling)

Location

Hybrid

Work Type

Hybrid

Experience Level

4-5 years

Education Level

Formal grounding in instructional design and adult learning (e.g. ATD CPTD, CPLP or equivalent)

Salary/Compensations

$116,000—$154,000 USD

Benefits

Generous and competitive benefits package
New hire stock equity (RSUs)
Employee stock purchase plan
Continuous career development and pathing opportunities
Employee-focused best in class onboarding
Internal mentor and cross-departmental buddy program
Friendly and inclusive workplace culture
Healthcare
Dental
Parental planning
Mental health benefits
401(k) plan and match
Paid time off
Fitness reimbursements
Discounted employee stock purchase plan

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale.
It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers.
Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence.
Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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