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About the Role
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Responsibilities
- Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
- Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
- Operate standard office equipment other than computers.
- Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
- Transmit information or documents using a computer, mail, or facsimile machine, including proofreading and editing written information to ensure accuracy and completeness.
- Enter and locate work-related information using computers and/or point of sale systems.
- Follow all company policies and procedures.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with other employees and departments.
- Support team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Report accidents, injuries, and unsafe work conditions to manager.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors.
Requirements
- Must be able to communicate effectively with guests and team members.
- Must be able to operate standard office equipment.
- Must be proficient in using computers and relevant software.
- Must maintain a clean and professional appearance.
- Must maintain confidentiality of proprietary information.
- Must protect company assets.
- Must be able to assist individuals with disabilities.
- Must be able to develop and maintain positive working relationships.
- Must be able to support team goals.
- Must be able to listen and respond appropriately to employee concerns.
- Must be able to report accidents, injuries, and unsafe work conditions.
- Must be able to lift objects weighing less than or equal to 10 pounds without assistance.
Skills
- Communication (phone and email)
- Computer databases
- Word processing
- Spreadsheet software
- Presentation software
- Proofreading
- Editing
- Telephone etiquette
- Teamwork
About the Company
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- Renaissance Hotels believes in helping our guests experience the DNA of the neighborhoods they are visiting.
- We are looking for spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.
Equal Opportunity
- Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.