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About the Role
We are seeking a detail-oriented, customer-focused Leasing Team Member to join our growing team at an affordable housing community. The Leasing Team Member will play a key role in ensuring LIHTC compliance, maintaining 100% occupancy rate, retaining existing residents, and preleasing for future availability.
Responsibilities
- Be an ambassador for customer service by consistently going above and beyond to ensure that Solidago residents are satisfied.
- Process rental applications and ensure all documentation is collected and verified in accordance with LIHTC guidelines.
- Greet prospective residents, answer inquiries, conduct property tours, and highlight community features and benefits.
- Utilize the Solidago Standard of Leasing.
- Respond to resident concerns in a professional and timely manner.
- Collaborate with maintenance and property management staff to ensure smooth daily operations.
- Maintain the cleanliness of the tour path to ensure a positive first impression of the community.
- Maintain detailed and organized resident files for compliance audits.
- Complete all lease applications and lease file paperwork.
- Maintain accurate lease file documentation in accordance with company policy; participate in lease file audits as assigned by the Community Manager.
- Be an expert on current market conditions and trends by shopping competition and attending Solidago training.
- Participate in and assist with planning the community’s Monthly Marketing Plan (MMP).
- Assist with various additional community projects as assigned by the Community Manager.
Requirements
- 1-2 years of Real Page Onesite experience preferred.
- High School Diploma or equivalent.
- Minimum of 1 year of experience in leasing or property management, preferably within a LIHTC community.
- Strong communication skills.
- Available evenings and weekends.
- Ability to embody the Solidago Standards every day.
- Strong understanding of LIHTC compliance, income limits, and eligibility requirements.
- Basic computer skills: typing and writing ability for correspondence, memos, etc.
- Required to work both inside and outside of the office and in all areas of the residential property, including amenities, and have frequent exposure to outside elements.
- Must be able to engage in routine physical activities such as standing, walking, climbing, stooping, squatting, and using hands for typing and handling materials.
- Must be capable of lifting or moving items up to 20 pounds.
- Possess adequate visual abilities, including close and distance vision, color and peripheral vision, depth perception, and the ability to adjust focus.
- Occasional travel may be required for training, property support, or other job-related needs.
Skills
- Utilize the Solidago Way of Leasing by: Warmly greeting prospective clients, Answering incoming leasing calls, Determining needs and preferences, Professionally presenting the community and apartment homes, Utilizing feature/benefit selling, Closing the sale, Following up, Using “Gotta Says”
Location
- 9100 Brown Lane, Austin, TX 78754
Work Type
- Full-time
Experience Level
- 1-2 years
- Minimum of 1 year
Education Level
- High School Diploma or equivalent
Salary/Compensations
- Hourly Rate, plus Benefits and Bonus eligibility
Benefits
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Paid Time Off (PTO)
- Paid Holidays
- Dental
- 401k Retirement Plan
- Employee Assistance Program (EAP)
- Competitive bonus structure
- Ancillary Benefits: Pet Insurance, Gym Membership Reimbursement, Parental Leave etc.
About the Company
- Belmont Apartment Homes