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Responsibilities
- Develop and retain customers in every business sector that lends itself to long-term relationships to maintain sales volume and profitability according to budget.
- Create and maintain alarm files in databases and physical files.
- Prepare and maintain service schedules.
- Inform technicians of any collection or customer service issues.
- Coordinate efforts of technicians and administrative staff to ensure timely, efficient execution of all committed orders.
- Schedule new orders/accounts and perform accurate back-office close-out procedures.
- Ensure all repair items noted on inspection reports are followed-up with a quotation.
- Forecast service manpower requirements.
- Perform or review documents for the billing process.
- Assist in any financial related issues as assigned.
- Represent the company at various functions in a professional manner.
- Recruit, develop, train and empower associates.
- Understand permitting requirements or local authorities.
- Provide weekly activity reports to the service operations manager for evaluation of department manpower requirements.
- Perform all other duties as assigned.
Requirements
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily.
- Set the Example for Safety First.
- Start each meeting with a Safety Topic.
- Ensure timely and accurate Incident and Accident Reporting.
- Ensure JSAs, Toolbox Talks, Audit Forms, etc. are completed timely and completely.
- Complete Monthly Jobsite Visits/Observations.
- Hold team accountable for all Safety Initiatives.
- Hold yourself and team accountable for Safe Driving of Company Vehicles.
- Communicate effectively and professionally within the department and with internal and external customers.
- Understand and Follow HR and Safety Initiatives and Processes.
- Input and Development of Training Requirements.
- Commitment to Training at all levels for all team members.
- Ensure Timesheet Management – job numbers/names, OT and travel pay, completed accurately, approved, and submitted to Payroll on time.
- Ensure all necessary documentation is provided to properly complete jobs i.e. scope sheet, budget, material list, design/sketch (if applicable).
- Ensure proper oversight and management of Inventory system.
- Ensure Material Purchasing optimization, PO SOP adherence, pick ticket review and submittals.
- Maximize Production Efficiency – labor hours; scheduling; right manpower for job, timely finals etc. while maintaining quality standards.
- Support and Ensure Team Adherence to All Company SOPs – Purchase Orders, Change Orders, Accounting Processes, Subcontractors, etc.
- Awareness of Budget vs. Actual Job Costing Details and participate in meetings with the department for improvement opportunities.
- Ensure Work Tickets are submitted timely and professionally with all required documentation and backup details i.e. reports, pictures, etc.
- Participate in Weekly Meetings with Team.
- Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.
- Review Reports.
- Ensure Customer Satisfaction and discuss Customer Satisfaction Survey feedback with team for improvement opportunities.
- Maintain Quality Control i.e. reduce the need for return trips and warranty work.
- Maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.
Skills
- Ability to take direction from upper management.
- Maintain vehicle and tools as per company policy.
- Must have valid state driver's license and good driving record.
- Knowledgeable with NFPA 72 rules and all necessary codes.
- Ability to interact and communicate in a professional and positive manner with other trades, customers, project managers, county officials, general contractors, etc.
- Demonstrate positive team work and ability to be a team leader and mentor.
- Maintain a clean and safe work environment.
- Comply with all company safety practices and the safety handbook.
- Complete projects in a timely manner while providing the highest standard of quality work and customer satisfaction.
Experience Level
- Minimum of 5 years of experience in all aspects of fire alarm installation, service, and inspections required, with 10 or more years preferred.
Education Level
- Minimum education of High School Diploma or Equivalent.
- Some secondary education is desirable.
About the Company
- Working knowledge and understanding of materials, tools, equipment, and procedures used in the installation of fire protection systems, processes, and working knowledge of applicable NFPA standards.