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About the Role
Radiant Plumbing & Air Conditioning is seeking a skilled HVAC technician to diagnose, troubleshoot, and repair residential HVAC equipment, focusing on warranty calls and post-installation repairs. The role involves ensuring quality workmanship, providing exceptional customer service, and accurately documenting service details.
Responsibilities
- Run warranty calls and recalls on new system installations
- Diagnose and troubleshoot residential HVAC equipment
- Repair or replace warranty-related components and equipment
- Perform quality assurance inspections to ensure installations meet company standards
- Communicate findings and recommendations clearly with homeowners
- Accurately document service details, parts used, and resolutions in ServiceTitan
- Collaborate with installation teams to identify and resolve recurring issues
- Deliver an exceptional customer experience while representing the Radiant brand
- Ensure all work is completed safely and in compliance with company and manufacturer guidelines
Requirements
- 3+ years of diagnosing and troubleshooting residential HVAC equipment
- Experience with warranty service and post-installation repairs preferred
- Experience with variable speed units and communicating systems
- Experience replacing parts such as contactors, capacitors, motors, boards, and sensors
- Ability to recover, charge, and handle refrigerant safely
- EPA Certification and TDLR License
- Valid driver's license with no major violations within the last 3 years
- Ability to use an iPad and ServiceTitan software
- Strong attention to detail and commitment to quality workmanship
- Excellent customer service and communication skills
- Ability to work independently and solve problems efficiently
Skills
- Diagnosing residential HVAC equipment
- Troubleshooting residential HVAC equipment
- Warranty service
- Post-installation repairs
- Variable speed units
- Communicating systems
- Refrigerant handling
- iPad usage
- ServiceTitan software
- Customer service
- Communication
Location
- Austin
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- EPA Certification
- TDLR License
Salary/Compensations
- Competitive Hourly Pay + Weekly Pay
Benefits
- Medical
- Dental
- Vision
- 401(k) with 4% Company Match
- PTO
- Paid Holidays
- Paid Parental Leave
- Company-Provided Truck
- Company-Provided Phone
- Company-Provided iPad
- Company-Provided Uniforms
- Ongoing Training
- Career Growth Opportunities
About the Company
- Radiant Plumbing & Air Conditioning has been serving Austin since 1999.
- We are the bright and quirky spot serving Austin.
- We can't be beat when it comes to taking the heat.
- When you see us, you remember us. When you join us, you join the best!
- We don't just install comfort, we stand behind it.
- We are the team that keeps Austin cool!