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About the Role
Optimy.ai, a division of Kognitive Tech Inc., is seeking a sales-focused BDC Representative to manage and convert a high volume of inbound and outbound leads. This role involves using AI Nurture technology to engage customers, handle objections, and secure qualified appointments for Sales and Service teams, ultimately driving dealership growth.
Responsibilities
- Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for both Sales and Service.
- Monitor and engage leads through the Optimy.ai platform, stepping in where AI tools leave off to handle objections and secure appointments.
- Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience.
- Maintain consistent follow-up with unsold leads, no-shows, and service opportunities to drive conversion.
- Accurately track all customer interactions and lead progress within the CRM system.
- Execute workflows and scripts aligned with performance standards to ensure consistent conversion and appointment rates.
- Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.
Requirements
- 1–2 years of experience in business development, inside sales, or call center role; automotive experience is an asset.
- Comfortable working with AI-driven communication tools.
- Proficiency with automotive CRM platforms (e.g., VinSolutions, eLead, DealerSocket, etc.).
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to multitask effectively.
- Proven ability to meet or exceed appointment-setting and performance metrics.
- Experience in both sales and service BDC functions.
- Familiarity with digital retailing tools and chat platforms.
Skills
- Sales
- Business Development
- Inside Sales
- Call Center Operations
- AI-driven communication tools
- Automotive CRM platforms
- Communication
- Organization
- Multitasking
- Appointment Setting
- Digital Retailing
- Chat Platforms
Location
- Remote
Work Type
- Fully Remote
- Full-time
Experience Level
- 1-2 years
Salary/Compensations
- $20/hour
Benefits
- Performance-based incentives
- Comprehensive sales training
- Mentorship
- Career progression opportunities
- Flexible schedule
About the Company
- Optimy.ai is an established eCommerce solution helping automotive dealerships deliver personalized, high-quality customer experiences online.
- Kognitive Sales Solutions is an equal opportunity employer.
Equal Opportunity
- Kognitive Sales Solutions is an equal opportunity employer.
- If you need any type of accommodation, please let us know.
- Our hiring process may include AI screening for keywords and minimum qualifications. Recruiters review all results and make all hiring decisions.