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About the Role
As an Administrative Assistant in our Patient Care Access Center, you are one of the most important points in a personal journey to a better life, being the first person they will interact with at Spectrum Health. Your workday will offer you the chance to provide exceptional customer service to promote a sense of belonging and compassion to people experiencing a life crisis. Your ability to connect with people will be a step towards better mental health and their recovery journey!
Responsibilities
- Provide exceptional customer service
- Link new clients with the right service
- Insurance verification
Requirements
- High School Diploma, GED or equivalent
- Some experience in a related field
- Strong interpersonal skills
- Ability to multitask in a fast-paced environment
- Excellent attention to detail
- Dependability and flexibility, including availability to work some evenings until 7pm
- Knowledge and understanding of basic computer skills
- Reliable transportation
Skills
- Customer Service
- Skills to engage people over the phone
- Strong computer & multitasking skills
- Interest in or experience with linking new clients with the right service
- Interest in or experience with insurance verification
Location
- 227 Thorn Avenue, Orchard Park, NY
Work Type
- Full-time
- Hybrid
- Partially-remote
Education Level
- High School Diploma
- GED
Salary/Compensations
- $17.00/hr - $19.00/hr
Benefits
- Industry leading healthcare benefits
- Flexible Spending and Health Savings Accounts
- 401K
- Opportunity to work from home
- 11 paid holidays
- Flexible work schedules
- Up to 30 days of time off after a few years of service
- Free Life Insurance
- Growth and promotional opportunities
- Access to trainings
About the Company
- Spectrum Health & Human Services offers a variety of human services to help empower individuals and families as they navigate behavioral, emotional, and substance-related challenges.
- Services include outpatient counseling, housing services, case management, and crisis response.
- Offers personalized care and meaningful opportunities for growth, healing, and improved quality of life.