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About the Role
Supports Ride Connection and its services by managing the implementation of the organization’s marketing strategy, including digital marketing, website content, and community partnerships.
Responsibilities
- Support the development and lead the implementation of the organization-wide digital marketing strategy.
- Execute social media strategies and create content that advances programs, campaigns, events, and Ride Connection’s mission and values.
- Use website and social media analytics to measure impact and guide decisions.
- Manage website content and coordinate updates.
- Prepare press releases and media communications about organizational events and activities.
- Lead or collaborate with senior leaders to develop communications, including posts, emails, newsletters, marketing materials, solicitation letters, annual reports, and event invitations.
- Manage the development of marketing materials and collateral that increase organizational visibility.
- Collaborate with internal stakeholders and contracted designers to produce materials.
- Maintain consistent use of Ride Connection’s logo, tagline, and key messages.
- Manage the production, ordering, and storage of printed materials for services and programs.
- Build and maintain relationships with staff, transportation partners, customers, supporters, and community organizations to advance marketing efforts.
- Develop integrated marketing approaches that promote the Ride Connection network and its programs.
- Gather customer stories using compelling, ethical storytelling and an equity lens.
- Collaborate with internal and external stakeholders to understand audience personas.
- Manage the customer and program photo library.
- Support Ride Connection events and represent the organization at meetings and community events.
- Provide respectful, responsive customer service to every person.
- Attend staff, management, board, and committee meetings as required.
- Complete required training.
- Follow Ride Connection personnel policies.
- Perform other duties as assigned.
Requirements
- Five years of experience in marketing, social media management, or related fields.
- Experience with Project Management strategies and tools.
- Comfort and experience with public speaking at events and giving presentations.
- The ability and willingness to work some evenings and weekends.
- Demonstrated computer skills, and proficient with the Microsoft Office environment including SharePoint, Teams, Word, Excel, PowerPoint, databases, and related software.
- Represent the organization in a professional manner to donors, funders, customers, service partners, and the community.
- Strong organizational skills and ability to manage multiple responsibilities within a specified timeline.
- Excellent interpersonal, oral and written communication skills with the ability to exercise good judgment, courtesy, and tact in public contact and handling problems.
- Ability to communicate professionally, effectively and pleasantly on the phone.
- Ability to work as a team member with a diverse group of people.
- Ability to understand and follow written and oral instructions.
- Ability to give clear and concise directions, both orally and in writing.
- Ability to work independently on assigned tasks and to make decisions with minimal supervision by prioritizing and organizing tasks.
- Ability to meet prescribed deadlines.
- Ability to adapt to a rapidly changing environment.
- Effective problem-solving skills.
- Effective listening skills.
- Ability to pass a National Criminal Record Check which includes fingerprint identification.
- Must have access to reliable transportation for employment purposes which may include evenings and weekends.
- If using personal vehicle, must maintain proof of auto insurance and comply with State regulations.
- Maintain a driving record that meets or exceeds Ride Connection’s driver standards.
Skills
- Marketing
- Social Media Management
- Project Management
- Public Speaking
- Microsoft Office Suite (SharePoint, Teams, Word, Excel, PowerPoint)
- Database Management
- Organizational Skills
- Interpersonal Communication
- Oral Communication
- Written Communication
- Telephone Communication
- Teamwork
- Problem-Solving
- Listening Skills
- InDesign
- Photoshop
- Illustrator
- Blackbaud Raisers Edge
Location
- Portland, Oregon
Work Type
- Office
- Hybrid
Experience Level
- 5 years of experience in marketing, social media management, or related fields.
Education Level
- Degree in Marketing or Communications (Preferred)
About the Company
- Ride Connection is a private, nonprofit organization based in Portland, Oregon, committed to meeting community transportation needs one person at a time.
- Our mission is to move lives by providing safe, personalized transportation for people who need it, helping individuals access healthcare, essential services, and opportunities to thrive.
- By giving people the means to get around, we promote independence, inclusion, and improved quality of life throughout the communities we serve.
Equal Opportunity
- Ride Connection is an Equal Opportunity Employer