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About the Role
The Fundraising Database Associate performs essential daily tasks to ensure the CRM database used by members of the fundraising team remains up to date and accurate. They will also assist donors who have questions or concerns about their donations.
Responsibilities
- Master manual and automated multi-step processes for uploading donor and donation information.
- Manually and securely process credit card donations received via mail and over the telephone.
- Sort, scan, and send out checks for processing by external vendors.
- Provide fast, accurate customer support to donors and supporters via telephone, email, and mail.
- Provide acknowledgment letters to donors.
- Maintain the integrity of Everytown's donor database.
Requirements
- Ability to discreetly handle confidential donor information
- Ability to thrive in a fast-paced organization that is in an open-plan office, 3 days a week.
- Ability to rapidly shift between multiple projects and priorities
Skills
- Proficiency with Google Suite and Microsoft Excel.
- Exceptional attention to detail, organizational skills, time management skills, and problem-solving skills.
- Excellent written and oral communication skills.
- Previous customer service experience.
- Previous experience with donor database systems.
Location
- New York Office
Work Type
- Hybrid
Experience Level
- Professional experience in an administrative or operations role.
Salary/Compensations
- $70,000
About the Company
- Everytown for Gun Safety Action Fund (“Everytown for Gun Safety”) is the largest gun violence prevention organization in the country with nearly 11 million supporters and more than 700,000 donors, including moms, mayors, survivors, students, and everyday Americans who are fighting for common-sense gun safety measures that can help save lives. Learn more at www.everytown.org and follow us @Everytown.
Equal Opportunity
- Everytown for Gun Safety Action Fund provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.