Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Front Desk Manager role.
Rezi rewrites your resume against Marriott's job description. Free.
Tailor your resume to this Front Desk Manager role.
Rezi rewrites your resume against Marriott's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Manager posting at Marriott — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Manager posting at Marriott — free, in seconds.
About the Role
Assists the Front Office Manager in administering front office functions and supervising staff. This role ensures efficient check-in/check-out processes, guest and employee satisfaction, and maximizes the financial performance of the department.
Responsibilities
- Manages day-to-day operations, ensuring quality, standards, and meeting customer expectations.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Handles complaints, settles disputes, resolves grievances, and negotiates with others.
- Supervises staffing levels to meet guest service, operational needs, and financial objectives.
- Ensures regular communication with employees regarding business objectives, expectations, and performance recognition.
- Understands the impact of department operations on overall property financial goals and objectives.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees and all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and coaching.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback.
- Interacts with customers to obtain feedback on product quality, service levels, and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Implements the customer recognition/service program.
- Trains staff and monitors adherence to credit policies and procedures.
- Supervises same-day selling procedures to maximize room revenue and control occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with policies, standards, and procedures.
- Ensures property policies are administered fairly and consistently.
- Supports the developmental needs of others through coaching and mentoring.
- Solicits employee feedback and addresses employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of management and Human Resources.
- Assists in interviewing and hiring employees with appropriate skills.
- Supports a departmental orientation program for new hires.
- Participates in employee progressive discipline procedures.
- Provides information to supervisors, co-workers, and subordinates.
- Analyzes information and evaluates results to solve problems.
- Informs and/or updates executives, peers, and subordinates on relevant information.
- Performs all duties at the Front Desk as necessary.
- Runs Front Desk shifts whenever necessary.
- Participates in departmental meetings and communicates Front Desk goals.
Requirements
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Skills
- Interpersonal skills
- Communication skills
- Financial/business decision making
- Honesty
- Integrity
- Leadership
- Teamwork
- Problem-solving
- Customer service
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2 years experience
Education Level
- High school diploma or GED
- Associate's degree
About the Company
- W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Equal Opportunity
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
- Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
- We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
- Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.