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About the Role
The Account Manager (Account Lead) is an integral part of the Account Team, delivering an exceptional level of service, strategic vision, and flawless execution of experiential programs on behalf of our clients. This position requires a comprehensive understanding of our clients’ business needs, industry trends, and specialized experiential environments, with a strong background in hospitality, restaurant management, and food & beverage programs. You will bring deep operational command of both Front of House guest experience and Back of House kitchen/culinary logistics, with a heavy emphasis on high-end dining execution. This position requires a proven track record of managing multi-partner culinary activations, including the capability to oversee up to 30 individual restaurant or hospitality partners within a single event. Providing end-to-end project management and accountability for financial and operational performance, the Account Manager ensures that programs successfully promote client brands while delivering world-class hospitality standards.
Responsibilities
- Partner with client and brand teams to understand business objectives, identifying opportunities to offer innovative experiential solutions leveraging F&B, culinary integration, and hospitality-driven touchpoints.
- Direct vendor relationships and operational onboarding for complex, multi-vendor culinary activations, managing up to 30 individual restaurant, chef, or hospitality partners per event.
- Bridge Front of House service standards with Back of House kitchen realities with a primary emphasis on dining excellence.
- Guide and coordinate the development of Experiential tactical plans for live, hybrid, and culinary-focused activations in partnership with Strategy/Creative, Production, Tech, Digital, Social, and Culinary Operations teams.
- Serve as the primary Account Lead for venue buyouts, restaurant partnerships, bar program builds, menu development, staffing protocols, and temporary health/liquor permitting compliance.
- Manage day-to-day project activities, providing clear direction and seamless execution across internal cross-functional teams, external vendors, master mixologists, Executive Chefs, FOH leads, and venue owners.
- Lead weekly client status meetings, deep dives, and post-event debriefs. Direct the proper distribution of all project communications, timelines, run-of-shows (ROS), Banquet Event Orders (BEOs), and kitchen load-in schedules.
- Provide ongoing monitoring of expenses, vendor contracts, culinary talent fees, and actual costs for approved program budgets. Obtain client approvals, manage scope changes, and reconcile all project expenses.
- Provide timely performance feedback on all activations, catering partners, and internal team members to senior management, maintaining white-glove dining standards.
Requirements
- 3+ years of experience in marketing, promotions, live events, or experiential marketing (agency experience strongly preferred).
- Minimum 2 years of experience as an Account Lead, acting as the primary point of client contact.
- Demonstrated experience in hospitality and dining operations, including direct experience managing both Front of House service and Back of House kitchen logistics.
- Proven track record of managing large-scale culinary activations, specifically coordinating multi-vendor footprints featuring up to 30 distinct restaurant, chef, or bar partners simultaneously.
- Experience managing live events, hospitality suites, food festivals, pop-up dining concepts, and high-volume experiential activations.
- Ability to manage competing priorities, multiple client streams, tight deadlines, and complex multi-restaurant logistics simultaneously.
- Ability to build trust, respect, and high team morale through active coaching, direct communication, and inclusive leadership.
- High energy and comfort working non-traditional hours, including evenings, weekends, and late nights as event schedules and restaurant operations dictate.
- Ability to lift up to 25 pounds and stay on your feet for extended periods during live activations, kitchen walk-throughs, and site builds.
- Willingness to work a hybrid office schedule (up to 4 days in-office) and travel up to 30% of the time for venue walk-throughs, menu tastings, and on-site event execution.
Skills
- Hospitality and dining operations
- Front of House service
- Back of House kitchen logistics
- High-end dining execution
- Multi-partner culinary activations
- End-to-end project management
- Financial performance management
- Operational performance management
- Strategic client partnership
- Vendor relationship management
- Experiential & F&B program planning
- Regulatory & permitting oversight
- Communication
- Meeting facilitation
- Financial management
- Budgeting
- Performance feedback
- Quality control
- Food & Dining Scene Acumen
- FOH & BOH Mastery
- Complex Partner Management
- Detail-Oriented
- Organized
- Agile Problem Solving
- Multi-Tasking
- Authentic Communication
- Team Builder
- Coach
- Natural Curiosity
- Schedule Flexibility
- Physical Capability
Location
- Los Angeles
- New York
- San Francisco
- London
Work Type
- Hybrid
- On-site
Experience Level
- 3+ years of experience in marketing, promotions, live events, or experiential marketing
- Minimum 2 years of experience as an Account Lead
Education Level
- BA/BS in marketing, hospitality management, business administration, communications, or a related field.
Salary/Compensations
- $80,000 - $110,000 annually
Benefits
- Medical/dental/vision insurance
- Employer-paid basic life and personal accident insurance
- Annual Profit Sharing/Bonus Plan
- 401(k)
- Healthcare Flexible Spending Account
- Dependent Care Flexible Spending Account
- PTO
- STD/LTD insurance benefits
About the Company
- OBE is a global marketing agency that brings brands to life through culture-shaping experiences.
- For more than 30 years, we've partnered with iconic brands — including Nike, the NFL, JPMorganChase, Meta, Sephora, Starbucks, and Converse — to build community, create cultural relevance, and drive measurable business impact.
- With offices in Los Angeles, New York, San Francisco, and London, we activate globally.
- OBE is also a founding member of The ADD Collective, extending our reach and resources while staying true to our core capabilities.
- We've been recognized by Event Marketer as one of the best places to work in events.
- The most important part of our business is our people. They are hardworking, imaginative, and make genuinely remarkable things happen.
- We invest in recovery days, company offsites, happy hours, and the kind of friendly-but-competitive fitness challenges that bond teams for life.
- We show up for each other — in open conversations that heal, inspire, and bring us closer.
- We want to hear about your lived experiences, your unconventional ideas, and the perspectives only you can bring.
- Being unapologetically yourself isn't just welcome here. It's part of the job.
Equal Opportunity
- On Board Experiential is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.