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About the Role
The Front-End Associate provides extraordinary shopping experiences and exceptional service at the checkout. This role is key in assisting customers with purchases, handling transactions, and maintaining store appearance.
Responsibilities
- Greet guests with a smiling face and helpful demeanor.
- Operate cash register or electronic scanner and look up products.
- Ensure proper pricing by scanning the correct barcode.
- Properly use and maintain computers, registers, and scanner equipment.
- Suggestively sell items to guests at the register.
- Monitor merchandise brought to the register by stockers.
- Redeem coupons and weigh produce items when required.
- Kindly ask the guest to read and answer the pin pad question.
- Receive cash, checks, debit cards, credit cards, or gift cards.
- Issue receipts and any change due.
- Accurately count change back to the guest.
- Bag or box merchandise.
- Assist with carry-outs when needed and feasible.
- Compute and record totals of all transactions on daily record sheet.
- Call the code for a cash drop as soon as the limit has been reached.
- Keep work area clean and neat.
- Count down drawer at end of shift and prepare final drop.
- Answer questions and provide information to guests.
- Resolve guest complaints with courtesy and respect.
- Avoid conversations with coworkers when guests are present.
- Avoid use of personal cell phone while on the sales floor.
- Stock shelves and check price tags as needed.
- Monitor checkout station, making sure all needed tools are in stock.
- Prepare assigned areas for inventory and assist in the inventory process.
- Carry out directives of management efficiently.
- Fulfill responsibilities with care and attention to detail.
- Practice teamwork and cooperation with others.
- Manage stress in a fast-paced environment.
- Work in accordance with all safety regulations.
- Perform other projects and tasks assigned by management.
- Maintain uniform standard for all worked hours.
- Know and actively demonstrate Company Mission Statement and Core Values daily.
- Stand for most of shift, bend and walk occasionally.
- Use arms, hands, and fingers to feel, handle, reach, and lift.
- Lift and/or move up to 25 pounds regularly and up to 50 pounds or more occasionally.
- Push and/or pull 50-100 pounds or more occasionally.
- Communicate with and understand team members and guests.
- See product and payment methods.
- Maintain a valid TABC Beverage Sellers Permit.
- Maintain a valid Food Handlers Permit (in some cases).
- Clean the restroom as needed.
Requirements
- Must be over the age of 21.
- Must be able to perform each essential duty satisfactorily.
- Must be available to work any shift on Friday or Saturday.
- Must be available 80% or more of all shifts each week.
- Working outside of scheduled time without District Manager approval is prohibited.
- Must maintain a valid TABC Beverage Sellers Permit.
- Must maintain a valid Food Handlers Permit (in some cases).
- Ability to apply common sense understanding to carry out instructions.
- Previous experience in retail or customer service preferred.
- Familiarity with cash handling procedures.
- Knowledge of basic math for cash transactions.
- Strong communication skills, including phone etiquette.
Skills
- Cashiering
- Customer Service
- Communication
- Teamwork
- Time Management
- Stress Management
- Bilingual skills are a plus
- Reading
- Comprehension
- Writing
- Basic Math
- Calculating discounts and percentages
- Operating cash register
- Operating electronic scanner
- Using computers
- Using registers
- Using scanner equipment
- Suggestive selling
- Coupon redemption
- Weighing produce
- Checking identification
- Receiving payments
- Issuing receipts
- Counting change
- Bagging merchandise
- Boxing merchandise
- Assisting with carry-outs
- Inventory process
- Stocking shelves
- Checking price tags
- Monitoring checkout station supplies
- Maintaining till balance
- Cleaning work area
- Providing information
- Resolving complaints
- Following safety regulations
Location
- 060 Austin Airport - Austin, TX 78752
Work Type
- Full Time
- Part-time (up to 25 hours per week)
Experience Level
- Previous experience in retail or customer service preferred
- Willing to train
Education Level
- High school diploma or GED preferred
About the Company
- Spec's Family Partners