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About the Role

First Resonance is seeking an Associate Product Manager to help build innovative software solutions. This role is designed for a professional who is ready to grow their career in product management and is passionate about customer experience and product adoption. As an Associate PM, your primary focus will be interacting directly with new customers to ensure a strong onboarding experience and seamless product adoption. You will translate customer needs into functional requirements, and work daily with engineers to ship high-quality features. You will join a high-impact team where you will be mentored by senior leaders while taking direct ownership of specific product modules that shape the first-time user experience.

Responsibilities

Contribute to the design and delivery of product experiences that help new customers realize the value of our platform quickly.
Manage the lifecycle of specific features, from initial discovery through to launch and optimization.
Interact directly with new customers to ensure strong onboarding and early success.
Support user research sessions and customer interviews, translating user feedback into product improvements to ensure features meet customer needs.
Take ownership of defined product areas related to user onboarding, ensuring the backlog is prioritized and that the engineering team has clear, actionable user stories and requirements.
Work with senior product leaders to break down customer adoption barriers into manageable product tasks and functional solutions.
Act as the primary point of contact for Engineering and Design on your assigned features.
Collaborate directly with Customer Success and Sales to ensure a smooth transition for new customers and that new releases are easily understood.
Use data and user feedback to track the success of launched features and suggest iterative improvements based on actual usage patterns.
Participate in and help facilitate agile ceremonies, including daily stand-ups, sprint planning, and retrospectives.

Requirements

2 - 4 years of experience in product management, product engineering, solutions engineering, or manufacturing engineering.
Deep empathy for users and a strong desire to interact directly with new customers to understand their goals, challenges, and workflows during the onboarding phase.
Proven ability to manage tasks effectively, meet deadlines, and communicate progress clearly to stakeholders.
Ability to use data to understand problems and a willingness to learn advanced product analytics tools to monitor user activation.
Proficiency in (or a strong desire to learn) leveraging AI tools for drafting specifications, organizing feedback, and streamlining the product development process.
Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical team members and confidently lead customer-facing meetings.
A proactive approach to learning the discipline of Product Management and building great software.
Foundational experience working within an Agile/Scrum framework.
Experience in a customer-facing role.
Basic understanding of how web applications work (e.g., an interest in how APIs, JSON, or data flow works between systems).
Passion for technology and a desire to improve the lives of the people using complex software tools.
Experience working on the manufacturing floor.
Experience as a manufacturing engineer is highly desired.

Skills

Product Management
Product Engineering
Solutions Engineering
Manufacturing Engineering
Customer Onboarding
User Research
Customer Interviews
Feature Execution
Agile/Scrum
AI Tools
Data Analysis
Communication
Problem Solving
Cross-functional Collaboration

Location

Remote

Work Type

Full-time

Experience Level

Associate

Salary/Compensations

Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location.

Benefits

Health Insurance; medical, vision, dental, & life insurance.
Paid Parental Leave.
Employee Stock Option Plan.
Team outings, group lunches, open office, happy hours.
Paid holidays, sick days.
Flexible Friday and PTO.
401K.

About the Company

First Resonance accelerates the speed and reliability of hardware development for companies manufacturing the next generation of hardware products. This includes space exploration, electric airplanes, autonomous vehicles, nuclear reactors, robotics, and more. We are a group of software, hardware, and manufacturing engineers that are bringing the best of modern UX and data science to an industry that has been overly rigid in its innovation. We are removing the barriers preventing radical advancement by providing tools to manufacturing engineers and operators to move information more freely, collaborate with their teams more easily, and use the power of data to predict problems and provide insights that result in better hardware quality and delivery.

Equal Opportunity

First Resonance is an equal opportunity employer dedicated to building an inclusive and diverse workforce.
First Resonance participates in E-Verify. As part of our onboarding process, a new hire's Form I-9 information will be shared with the federal government to confirm they are authorized to work in the U.S.