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About the Role

SAP NS2 is seeking an accomplished Director, DevOps & Cloud Platform Engineering to lead the strategy, architecture, delivery, and operational excellence of our secure cloud infrastructure and automation capabilities. This leader will own a critical function responsible for enabling highly available, scalable, compliant, and automation-driven cloud environments that support SAP products and services across a diverse customer base.

Responsibilities

Lead, mentor, and scale a high-performing DevOps and cloud platform engineering organization, fostering a culture of technical excellence, accountability, innovation, and continuous improvement.
Define and execute the strategic roadmap for cloud infrastructure, platform automation, operational maturity, and engineering standardization across a multi-cloud ecosystem.
Serve as the senior technical and people leader for infrastructure engineering, balancing long-term platform strategy with near-term operational execution.
Oversee the architecture, deployment, and lifecycle management of secure, scalable, resilient infrastructure using Infrastructure as Code, with a strong emphasis on Terraform, reusable modules, policy-driven automation, and platform consistency.
Drive the design and operational governance of provider-agnostic infrastructure patterns across AWS, Azure, and GCP to support secure, repeatable, and compliant deployments.
Lead the evolution of configuration management and post-provisioning automation practices using Ansible and related tooling to support customer environments at scale.
Establish and enforce engineering best practices for GitLab-based source control, branching strategy, peer review, release governance, CI/CD, and change management across multiple repositories and teams.
Provide leadership for the deployment, operation, and continuous improvement of containerized and orchestrated platforms, including Docker and Kubernetes, with a focus on reliability, scalability, maintainability, and security.
Partner closely with product engineering, security, compliance, architecture, operations, and customer-facing teams to deliver infrastructure solutions aligned with business priorities, customer commitments, and regulatory requirements.
Champion DevSecOps and security-by-design principles, ensuring security, governance, and compliance controls are embedded into infrastructure architecture, automation pipelines, and operational processes.
Drive operational excellence through mature incident response, root cause analysis, problem management, service restoration, and post-incident improvement practices.
Provide executive oversight for troubleshooting and resolving complex infrastructure, platform, networking, and connectivity issues across hosted and customer-connected environments.
Ensure robust observability, monitoring, logging, alerting, and telemetry capabilities are implemented and continuously improved across a multi-tenant, multi-cloud environment.
Lead efforts to improve service reliability, platform resilience, disaster recovery readiness, and operational performance for mission-critical workloads.
Oversee the development and maintenance of high-quality technical documentation, architecture artifacts, standard operating procedures, governance materials, knowledge base content, and technical advisories.
Identify and responsibly implement opportunities to leverage generative AI and intelligent automation to improve engineering productivity, consistency, speed, and operational effectiveness within approved security and compliance boundaries.
Manage organizational priorities, staffing, delivery planning, cross-functional dependencies, and execution risk to ensure successful delivery of both strategic initiatives and day-to-day operational commitments.

Requirements

Must be a U.S. citizen.
Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.
10+ years of experience in cloud infrastructure, DevOps, site reliability engineering, platform engineering, or related technical disciplines.
5+ years of experience leading or managing technical teams in a DevOps, infrastructure, cloud engineering, or platform operations environment.
Demonstrated hands-on experience with technologies such as Terraform, Ansible, Python, CI/CD platforms, Vault, Kubernetes, Docker, and identity/access management solutions.
Strong experience administering and securing Unix/Linux systems in enterprise or cloud environments.
Strong experience with networking, distributed systems, and cloud operations in highly available production environments.
Demonstrated success leading teams responsible for secure, scalable, and highly automated infrastructure platforms.
Experience leading teams responsible for large-scale, distributed, multi-cloud platforms supporting mission-critical workloads.
Demonstrated success building and scaling infrastructure automation and platform engineering programs in regulated, compliance-driven, or security-sensitive environments.
Experience supporting government, national security, defense, or critical infrastructure customers.
Strong background in incident command, operational excellence, service reliability, and continuous service improvement.
Experience implementing DevSecOps controls, compliance automation, and policy-as-code in cloud environments.
Ability to operate effectively as both a strategic leader and a technically credible engineering partner.
Proven track record of driving standardization, automation, resilience, and engineering maturity across infrastructure operations.
Strong problem-solving ability, sound judgment, and a high degree of ownership, accountability, and execution focus.

Skills

DevOps
Cloud infrastructure
Platform engineering
SRE teams
AWS
Azure
GCP
Terraform
CI/CD transformation
Infrastructure automation
Python
Bash
RBAC
Identity provisioning
Secrets management
Access governance
Platform engineering principles
Service reliability practices
SLAs
SLOs
Error budgets
Operational metrics
Cloud infrastructure troubleshooting
Distributed systems troubleshooting
Linux platforms troubleshooting
Network configurations troubleshooting
Observability
Centralized logging
Telemetry
Log processing
Networking fundamentals
IP routing
Subnetting
DNS
Load balancing
Firewalls
Connectivity troubleshooting
Linux systems
Deployment
Hardening
Performance tuning
Patching
Troubleshooting
ServiceNow
Jira
GitLab
Ansible
Docker
Kubernetes
Generative AI
Intelligent automation

Location

Austin

Work Type

Hybrid
Regular Full Time

Experience Level

Director
Management
10+ years of experience
5+ years of experience leading or managing technical teams

Education Level

Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience.

Salary/Compensations

176300-374200USD

Benefits

Constant learning
Skill growth
Great benefits
SAP North America Benefits

About the Company

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.
Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.
At SAP, you can bring out your best.
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better world.

Equal Opportunity

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.