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About the Role
Mastercard's Services organization is a key growth engine, delivering innovative solutions that help our customers thrive. The Consumer Acquisition & Engagement team provides cutting-edge services to help clients grow by building stronger, more profitable customer relationships through data, technology platforms, marketing capabilities, and expertise. This role will shape the Enterprise Loyalty consulting vision, partnering across teams to build joint solutions, strengthen go-to-market execution, and deliver measurable value.
Responsibilities
- Help define the vision and product strategy for Enterprise Loyalty consulting.
- Oversee and evolve a portfolio of solutions that drives consumer engagement strategy and Enterprise Loyalty.
- Streamline overall positioning and narrative to ensure Enterprise Loyalty solutions reach clients effectively.
- Collaborate with product and sales to develop resonant market narratives.
- Partner with regional teams to build adoption and pipeline in local markets.
- Maintain a dialogue with consultants and sales teams to validate measurable client impact.
- Maintain awareness of competitive trends, emerging rewards models, partner ecosystems, and loyalty innovation.
- Support business case development, pricing inputs, packaging recommendations, and commercialization planning.
- Manage a product roadmap balancing short-term priorities with long-term aspirations.
Requirements
- Experience leading loyalty and rewards at an established financial institution.
- Visionary thinking and proven record of owning outcomes.
- Experience in a matrix organization structure, managing and building relationships with internal and external stakeholders effectively.
- Exceptional lateral and longitudinal thinking coupled with deep intellectual curiosity.
- Consultative mindset with the ability to craft compelling, customer-tailored narratives.
- Ability to break down and communicate complex ideas in dynamic situations.
- High level of ownership, quantitative acumen, creativity, and entrepreneurship.
- Deep knowledge in financial institutions, payments, and marketing.
Location
- Toronto, Canada
Work Type
- Full-time
Experience Level
- Director
Salary/Compensations
- $150,000 - $200,000
- $150,000 - $234,000 CAD
About the Company
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
- We are helping build a sustainable economy where everyone can prosper.
- We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
- Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
- Mastercard is a merit-based, inclusive, equal opportunity employer.
- All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization.
Equal Opportunity
- Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
- We hire the most qualified candidate for the role.
- In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
- It is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.