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About the Role
Support customers with Laser Cutting Machines, including installation and service. Provide field service to ensure customer satisfaction and take continuing education on new machines and technologies.
Responsibilities
- Complete all aspects of the installation.
- Follow up on any aspects outside of the normal scope of work with the proper departments to obtain customer satisfaction.
- Complete status (service) reports, expense reports every week, and technical documentation as needed.
- Maintain excellent customer relations and follow through on customer issues.
- Maintain excellent coworker and manager relations.
- Complete other required internal paperwork (Urgent Parts Requests, Parts Removal Requests, Purchase Requisitions, etc.).
- Regular travel.
- Provide feedback to the manager on any machine and customer issues that require further action.
- Demonstrate a commitment to an Injury-Free Environment by complying with all aspects of the corporate environmental, health and safety program.
Requirements
- Technical and working knowledge of Mechanical systems.
- Technical and working knowledge of Electrical systems.
- Technical and working knowledge of Hydraulics.
- Ability to use hand tools, Volt/Ohm meter, and Oscilloscope.
- Working knowledge of computers and Windows OS.
- Excellent written and verbal communication.
- Excellent relational skills (with customers, coworkers (senior and junior), and management).
- Ability to work harmoniously with others.
- Ability to accept and follow instructions; able to follow the chain of command.
- Ability to support a positive, “can-do” attitude.
- Ability to work alone and without direct supervision.
- Ability to take initiative, ownership, and be initiative-taking.
- Thorough and pays attention to detail. Takes an approach of doing a task correctly, not just “good enough”.
- Able to redirect quickly if needed.
- Motivated and have self-initiative.
- Engaged.
- Teachable.
- Routine travel, with overnight and weekend stays as needed.
- Lifting: Average Weight: 50 lb. Frequency: Daily.
Skills
- Laser Cutting Machines
- Installation
- Service
- Mechanical systems
- Electrical systems
- Hydraulics
- Hand tools
- Volt/Ohm meter
- Oscilloscope
- Computers
- Windows OS
- Written communication
- Verbal communication
- Relational skills
- Teamwork
- Following instructions
- Positive attitude
- Independent work
- Initiative
- Attention to detail
- Adaptability
- Motivation
- Engagement
- Teachable
Work Type
- Field service
- Regular travel
About the Company
- AMADA AMERICA, INC.