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About the Role

This is a hands-on operational role at the heart of our business, responsible for the safe receipt, organisation, storage, picking and packing of customer orders. Accuracy, organisation and attention to detail are essential, as you'll ensure every order is dispatched correctly and on time. Working closely with the Warehouse and eCommerce teams, you'll run the day-to-day fulfilment operation, helping to maintain an efficient warehouse while contributing to high operational standards. No two days are the same. While around 40% of the role focuses on eCommerce fulfilment, the remainder involves supporting the wider warehouse operation.

Responsibilities

Pick, pack and dispatch customer orders accurately and efficiently.
Prepare shipments for Royal Mail and other courier collections.
Process customer returns and exchanges.
Ensure orders are completed within SLA.
Maintain high standards of packing quality and accuracy.
Build, organise, and shrink-wrap pallets safely and securely.
Receive, check and put away incoming stock and deliveries; replenish picking locations.
Load and unload shipping containers as required.
Prepare Amazon FBA shipment plans.
Assemble product components and prepare finished goods for sale.
Apply product labels, barcodes and packaging as required.
Carry out stock counts and assist with inventory control and record-keeping.
Maintain a clean, organised and safe warehouse, including layout improvements and general housekeeping.
Support colleagues and other operational tasks during busy periods and seasonal peaks.

Requirements

Previous experience in a fulfilment, warehouse, or logistics environment.
Comfortable working in an active warehouse environment, including receiving deliveries, moving stock and supporting the day-to-day running of the warehouse.
Excellent attention to detail, with good organisational and time-management skills.
Technically confident and comfortable learning new warehouse and fulfilment systems.
Able to work independently and as part of a small team.
Reliable, punctual and hardworking, with a positive, willing-to-learn attitude.
Physically able to carry out warehouse duties, including lifting and standing for extended periods.

Skills

Linnworks or similar warehouse/order management software
eCommerce fulfilment
Barcode scanners
Shipping systems
Stock control
Inventory control
Amazon FBA shipments

Location

Work Type

Full-time

Experience Level

Entry Level

Salary/Compensations

Competitive salary

Benefits

Company bonus scheme
Private healthcare (after qualifying period)
Birthday leave
28 days holiday including bank holidays (pro rata for part-time employees)
Casual dress
Free on-site parking
Full training provided
Opportunities to develop as the business continues to grow
Friendly, supportive and welcoming team environment

About the Company

General Healthcare is a family-owned business established in 1986.
We develop, manufacture and distribute a wide range of healthcare, cosmetics and personal care products, supplying customers across the UK and internationally.
Our direct-to-consumer eCommerce business fulfils thousands of customer orders each year through our own warehouse, supplying customers via our websites and leading online marketplaces.