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About the Role
The Sales & Service Lead is integral to elevating the guest experience at ALO, ensuring targets for engagement and guest education are met, creating a service-led environment, and establishing ALO as a unique retailer.
Responsibilities
- Lead an exceptional guest experience on the floor through assessing guest connection and product education, and coaching team members.
- Continue to build client relationships daily with customers.
- Analyze reports to strategize and deliver results, supporting action plans for improvement and growth opportunities.
- Ensure effective sales floor coverage through workforce solutions and leading selling initiatives.
- Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities.
- Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
- Move dynamically on the retail floor to assess and fulfill business, team, and guest needs.
- Lead by example and inspire staff in daily operations and guest experience.
- Directly oversee Sales & Service Associates and Cashiers, responsible for recruitment and talent development.
- Use company performance tools to evaluate operations associates and provide feedback for growth and improvement in partnership with the store leader.
- Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and business execution.
- Execute company-level operations-focused directives, projects, and initiatives in partnership with the Sales & Service Manager.
Requirements
- 2+ years of prior work experience in a client-centric, sales environment.
- Proven leadership capabilities demonstrating excellent decision-making.
- Values feedback, is receptive to receiving feedback, and eager to provide it.
- Self-motivated with a desire to achieve results and excel individually and as a team.
- Excellent interpersonal and written communication skills.
- Aligns with and embodies ALO’s Guiding Principles.
- Requires constant movement in and around all areas of the store.
- Ability to lift, push, carry or otherwise move up to 50 pounds.
- Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder.
- Ability to stand and move for an entire shift.
- Full-time employees must be available for opening, closing, and weekend shifts.
- All employees must be available to work from the week of Black Friday through the end of the holiday season (first week of January).
Location
- New York, NY
Work Type
- Full-time
- Onsite
Experience Level
- 2+ years prior work experience
Salary/Compensations
- $24.00 - $28.00/ hour
Benefits
- Generous ALO employee discount
- Free membership to ALO Wellness Club with access to streaming fitness and yoga classes
- Competitive medical, dental, and vision plan options
- Free virtual access to mental health providers
- New parent support for employees and dependents
- 401K with company matching
- Monthly Store Incentives
- Clothing Allowance
- Free yoga classes at any of our Sanctuaries (select cities)
- Commuter benefits
About the Company
- Mindful movement is at the core of ALO's mission, believing that mindful movement in the studio leads to better living and positively impacts individuals and their communities.
- Studio-to-street philosophy means taking the consciousness from practice on the mat and applying it to life.
Equal Opportunity
- As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state, or local law.