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About the Role
KidStrong General Managers are the leaders of the center, fostering a culture of learning and development for coaches and families. The General Manager is a talented, welcoming, and engaging leader focused on defining goals and delivering an exceptional experience for kids, families, and team members. The goal is to develop and train the coaching team, build close relationships with members, and deliver key business results such as sales performance and lowering member attrition.
Responsibilities
- Understand center KPIs and financials for informed business decisions.
- Build and maintain relationships with KidStrong families, providing exceptional customer service.
- Oversee center-level initiatives including maintenance, training, and brand consistency.
- Perform daily, weekly, and monthly cleaning and maintenance of the center.
- Delegate center tasks to ensure consistent execution.
- Manage center-level employee issues and maintain appropriate documentation.
- Set and communicate coach schedules using scheduling and communication platforms.
- Schedule, promote, and sell KidStrong events to maximize center profitability.
- Maintain flawless lead management by conducting call drives in the Center’s CRM tool.
- Responsible for sales and delegating sales responsibilities to staff.
- Finalize sales and bookings generated through online self-sign-up.
- Source and attend local events to increase brand awareness and drive leads.
- Foster a coaching culture.
- Continuously assess and document Coaches based on the KidStrong Coach DNA profile and class quality.
- Recruit, screen, interview, onboard, manage, train, and evaluate coaching candidates.
- Ensure candidates complete all required paperwork.
- Lead coaching candidates through the training process and required evaluations.
- Manage and support the ongoing professional development of staff through LearnUpon.
- Lead Center level staff meetings focused on development, productivity, programming, and product.
- Communicate professionally with co-workers in Slack and Email.
- Attend weekly leadership meetings.
- Coach students by delivering an evolving curriculum focusing on Brain, Physical, and Character development.
- Create positive interactions with students and families.
- Understand and communicate the 'why' behind the KidStrong curriculum.
- Demonstrate and manage the implementation of various programming and curriculum elements.
- Use the KS Coaches App to record and provide data.
- Work in a physically intensive environment, potentially covering miles and lifting equipment up to 25 pounds.
- Lead monthly center staff meetings focused on culture, development, product, and performance.
- Perform approximately 3-5 coaching hours per week.
Requirements
- An athletic and/or coaching background with experience working with or coaching kids ages 15 months - 11 years old.
- Achieve Coach Certification through the HQ Training and Certification team.
- Complete training through LearnUpon as required by the HQ Training and Certification team.
- Comfortable speaking to parents/guardians regarding a variety of topics.
- Previous experience in management is required.
- Practical work experience with Google and Microsoft platforms.
- CPR certified.
- Supervise the AGM, Lead Coach, and coaches.
- Consistently lead and mentor their team.
- Work closely with center team members and families.
- Interact with leadership and KidStrong, Inc. HQ team members.
Skills
- Communication
- Interpersonal skills
- Sales
- Lead management
- Event scheduling
- Staff management
- Training
- Coaching
- Curriculum development
- Physiology
- Exercise techniques
- Body mechanics
- Google platforms
- Microsoft platforms
- ZenPlanner
- LearnUpon
- CareerPlug
- ADP
- FranConnect
- High Standards
- Natural Leader
- Leads by Example
- Passionate
- Goal-oriented
- High-performing
- Command Presence
- Teacher
- Professional
- Performer
- Mentor
- Planning/Organizing
- Oral Communication
- Written Communication
- Teamwork
- Coachable/Low Ego Mindset
- Adaptability
Work Type
- Full-time
Experience Level
- Management experience required
Salary/Compensations
- Competitive salary
Benefits
- Bonus based on performance
- Opportunity for advancement
- 401(k)
- Health insurance
About the Company
- KidStrong focuses on the development of children through a curriculum that focuses on Brain, Physical, and Character development for ages ranging from walking to 11 years old approximately.