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About the Role
HGA is seeking a Digital Design Support Coordinator to join our Digital Practice Group, supporting architectural and engineering teams. This role improves project delivery by reducing friction, reinforcing standards, and ensuring teams use the right tools effectively.
Responsibilities
- Serve as a front-line digital support resource for architectural and engineering teams, providing timely troubleshooting and guidance across tools such as Revit, ACC/BIM 360, Dynamo, and related platforms.
- Resolve software, standards, and workflow challenges to keep project production moving efficiently and consistently.
- Reinforce HGA’s digital standards by helping teams apply the right tools and workflows at the right time.
- Deliver support through ticket-based requests, Zoom, and Microsoft Teams, ensuring clear communication and practical, actionable solutions.
- Reduce friction in project delivery by identifying issues quickly and enabling teams to work with confidence and accuracy.
- Monitor support dashboards and data trends to identify opportunities for proactive outreach and training.
- Assist in developing targeted training content based on recurring or emerging issues.
- Expand and support office hours for on-demand assistance across projects.
- Apply and reinforce HGA digital standards in all guidance and responses.
- Contribute to the development, refinement, and documentation of digital workflows and best practices.
Requirements
- 5+ years of relevant experience in architectural or engineering BIM project work.
- Strong communication skills and the ability to explain technical concepts clearly to a range of users.
- West Coast candidates must be able to work past core hours to accommodate Midwest and East Coast teams.
Skills
- Revit
- BIM 360 / Autodesk Construction Cloud
- Dynamo
- AutoCAD
- Clash detection and coordination tools (Navisworks, Revizto, Model Coordination)
- Facility Management workflows
- COBie
- Autodesk Tandem
Location
- Mid-West
- East Coast
- West Coast
Work Type
- Hybrid (three days a week in office)
Experience Level
- 5+ years
Salary/Compensations
- $90,000 - $97,500 (Mid-West)
- $95,000 - $115,000 (East and West Coast)
Benefits
- Annual bonus
- Success sharing bonus program
- 401(k) guaranteed contribution
- Paid parental leave
- Medical insurance plans
- Dental insurance plans
- Life insurance plans
- PTO
- Short-term disability programs
- Long-term disability programs
About the Company
- At HGA, you’ll do the best work of your career. We design with impact by diving deep into the people and passions that shape every place. Empathy fuels us, curiosity drives us, and meaningful work leads to innovation. We celebrate individuality, embrace flexibility, and thrive together in the office three days a week. Join our nationally recognized, award-winning team of architects, engineers, and interior designers — help us shape what’s next.