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About the Role

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands, is seeking a Full Time Return Agent to provide superior, friendly, and efficient customer service during the rental car process. This role is crucial in maintaining a positive customer experience and ensuring smooth transactions.

Responsibilities

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings
Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal
Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Seek to improve job performance through self-assessment, skill development, training and goal setting
Maintain a regular and reliable level of attendance and punctuality
Perform miscellaneous job-related duties as assigned

Requirements

Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services or administrative support
Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related convictions on driving record in the past 5 years (DUI/DWI)

Skills

Customer Service
Sales

Location

Austin Bergman International Airport: 3819 Presidential Blvd Austin, TX 78719

Work Type

Full Time

Experience Level

3-6 months customer service or sales experience

Education Level

High School Diploma or G.E.D. required

Salary/Compensations

$16 / hour
Guaranteed weekend shift bonus of $400 per month pending attendance
Opportunity to gain sales and customer service bonuses

Benefits

Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development

About the Company

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.
Frequently been named one of the top places to work.
Largest and fastest growing privately owned automotive rental and leasing company in North America.
Working towards our shared vision to be the world's best and most trusted mobility company.

Equal Opportunity

Equal Opportunity Employer/Disability/Veterans