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About the Role

As a Sport Advisor, you are the face of our store and the primary connection to our customers. You will provide expert advice to ensure customers leave with the right gear, service, and a great experience across all channels.

Responsibilities

Deliver exceptional customer experiences by providing tailored product and service solutions.
Provide Excellent Customer Service: Connect with customers across all channels to understand their needs and guide them towards the best solutions.
Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets.
Build Relationships: Cultivate positive relationships with customers to foster loyalty.
Promote Products and Services: Actively promote and sell our offer through various channels.
Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services.
Create a welcoming and accessible store environment.
Create a Welcoming Environment: Design and maintain customer-friendly store layouts.
Facilitate Informed Choices: Ensure clear and accessible product information.
Guarantee Product Availability: Maintain accurate stock levels and ensure product availability.
Prioritise Customer Safety: Maintain a safe store environment and protect customer data.
Showcase Product Range: Develop visually appealing and effective product displays.
Promote Sustainability: Support responsible waste management and promote eco-friendly products and practices.

Requirements

Comfortable working in a dynamic retail environment, including weekends and holidays.

Skills

Sports Enthusiast: Genuine passion for sports and enjoy sharing knowledge.
Customer-Focused: Dedicated to providing exceptional customer service and building positive relationships.
Collaborative Teammate: Thrive in a team environment, value collaboration and cooperation.
Effective Communicator: Strong interpersonal and communication skills.
Problem-Solver: Resourceful, adaptable, and able to think critically.
Efficient and Organised: Manage time effectively, prioritise tasks, and maintain efficiency.
Committed to Growth: Demonstrate commitment to continuous learning and personal development.
Emotionally Intelligent: Possess strong emotional intelligence, including empathy and self-awareness.

Location

Work Type

Full-time
Retail

Benefits

Healthy discounts on all Decathlon goodies
Fun weekly Staff Sports/Activities
Cycle-to-Work Scheme
Training at Decathlon Academy
Hundreds of discount vouchers (groceries, travel, shopping, and more!)

About the Company

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to bring people together through sports to make wellbeing accessible for all.
At Decathlon UK, we offer Careers That Let You Play.
As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations.
With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!
Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.