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About the Role

As a Facility Ambassador at JLL, you'll serve as the vital connection point between our clients, their employees, and the exceptional workplace experience we deliver. This role places you at the center of operations where you'll manage event coordination, vendor relationships, work order ticketing, and emergency response. You'll be the go-to problem solver who anticipates needs, responds with professionalism, and ensures every detail aligns with service level agreements and client expectations. Partner with facility management teams, engineering staff, and service providers to create seamless operations. Through routine site assessments, proactive relationship management, and creative solutions, you'll directly impact the comfort and satisfaction of everyone who walks through the door.

Responsibilities

Act as the primary point of contact for all employee inquiries, issues, and feedback related to workplace services, managing tickets through the CMMS system from creation through resolution
Conduct regular site walkthroughs to ensure the office environment remains clean, organized, aesthetically pleasing, and compliant with service level agreements and safety standards
Plan, coordinate, and execute events, meetings, and conference room setups while managing all associated logistics, catering, and equipment needs
Manage third-party vendor performance including coordinating service delivery, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders
Support the Facility Management and Engineering teams with budgetary requests, financial analysis, purchasing, and tactical planning to achieve cost savings targets and performance goals
Provide reception support, manage building access passes, coordinate mail and courier services, and maintain office supplies while serving as the onsite emergency point of contact
Collect, analyze, and report data to ensure alignment with client goals, monitor key performance indicators, and identify opportunities for continuous process improvement

Requirements

High school diploma or equivalent certification
2+ years of relevant experience in hospitality, vendor management, facility management, property management, or event coordination
Proven track record in event planning and execution with strong organizational and process management skills
Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
Exceptional customer service skills with professional communication abilities and genuine passion for creating positive hospitality experiences
Demonstrated ability to exercise sound judgment across diverse situations while working collaboratively with internal teams and external partners
Strong time management and prioritization capabilities with proven success managing multiple priorities in fast-paced environments
Experience with computerized maintenance management systems (CMMS) for work order ticketing and tracking
Background working with service level agreements, key performance indicators, and client satisfaction measurement systems
Familiarity with facility operations including janitorial services, food service, conference room technology, and building maintenance coordination
Knowledge of financial reporting, invoice validation, and budget management processes within facilities or property management contexts
Experience supporting compliance with safety regulations, hazard assessments, and local ordinances and codes
Candidates must be authorized to work in the United States without sponsorship.

Skills

Event coordination
Vendor management
Facility management
Property management
Event planning
Process management
Microsoft Office Suite
Customer service
Communication
Time management
Prioritization
CMMS
Service level agreements
Key performance indicators
Financial reporting
Budget management
Safety regulations

Location

San Francisco, CA

Work Type

Full-time
On-site

Experience Level

2+ years of relevant experience

Education Level

High school diploma or equivalent certification

Salary/Compensations

59,400.00 – 70,000.00 USD per year

Benefits

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Facility Ambassador at JLL | CA, US | Rezi