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About the Role

The Hospitality Specialist is the first point of contact for guests at the Mobile Loaves & Fishes Headquarters, providing a welcoming experience and managing administrative tasks to support the building's operations.

Responsibilities

Serve as the main point of contact for visitors and neighbors coming for appointments.
Answer phone calls to the organization's main phone line with professionalism and care.
Monitor staff calendars to effectively direct guests to the appropriate person or meeting space.
Oversee and restock supplies for various office spaces.
Submit and track maintenance requests.
Act as the primary contact for janitorial and facilities-related questions.
Provide support for conference room technology, including setup and troubleshooting.
Reconcile credit card expenses with the Accounting team.
Provide décor recommendations for conference rooms and shared office spaces.
Develop and maintain clear documentation for all reception and hospitality-related processes.
Manage the entire mail distribution process for the various office buildings.
Coordinate outgoing mail on behalf of staff.
Collaborate regularly with other receptionists across properties.
Participate in a backup assistant capacity for Mobile Loaves & Fishes events.
Setup and prepare the event space for staff meetings and other gatherings.
Coordinate food deliveries and related logistics for meetings and events.

Requirements

3-5 years of experience in hospitality and/or customer service roles.
Prior experience in an office or administrative setting.
Strong organizational, interpersonal and communication skills.
High level of emotional intelligence and cultural competence.
Proficiency in Microsoft 365 and property management software.
Highly organized and detail-oriented, with strong time management skills.
Collaborative spirit with the ability to work independently and as part of a team.
Skilled in conflict resolution and fostering positive relationships.
Ability to be trained and provide support of technology equipment to others.
Demonstrates strong ability to multi-task and be proactive.
Must have a valid driver's license.
Ability to move about all phases of Community First! Village.
Ability to drive a golf cart.
Ability to work in an office setting.
Ability to lift 50 pounds.

Skills

Hospitality
Customer Service
Administrative Support
Reception
Phone Etiquette
Calendar Management
Office Supply Management
Maintenance Request Tracking
Facilities Management
Technology Support
Expense Reconciliation
Event Support
Mail Distribution
Interpersonal Communication
Emotional Intelligence
Cultural Competence
Microsoft 365
Property Management Software
Organization
Detail-Oriented
Time Management
Teamwork
Conflict Resolution
Relationship Building
Multi-tasking
Proactiveness

Location

9116 Hog Eye Road, Austin, TX 78724

Work Type

Full-time
Onsite

Experience Level

3-5 years of experience

About the Company

Mobile Loaves & Fishes is a faith-based organization whose ideals and philosophy come directly from the Gospel of Jesus Christ.
We empower communities into a lifestyle of service with the homeless.
We provide food and clothing, cultivate community, and promote dignity to our homeless brothers and sisters in need.
Our goals include transforming the way people view the stereotype of those who find themselves homeless, reconnecting the homeless to self, family and community, helping the chronically homeless rediscover and utilize their God-given talents to do purposeful work, connecting human to human, heart to heart through the fellowship of food and hospitality, and inspiring people into a lifestyle of abundance by giving their best first.
MLF is committed to fostering a culture that prioritizes relational connection.
Core Values: Faith, Humility, Generous Spirit, Integrity.

Equal Opportunity

MLF is committed to creating a diverse environment and is proud to be an equal opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, genetics, disability, marital status, or sexual orientation in accordance with federal and state law.