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About the Role

OBE is seeking a passionate and highly motivated VP, Account Services to lead and grow existing client relationships. This role is responsible for the health, retention, and expansion of client accounts, balancing team leadership with business management.

Responsibilities

Co-lead the Account Team, setting the leadership tone and fostering a performance-based culture.
Provide oversight and guidance to teams on multiple projects across internal and external functional teams.
Mentor direct reports and cross-functional team members, providing candid, real-time feedback.
Ensure team members are properly evaluated, hired, and trained.
Implement all OBE administrative and operational policies.
Serve as a senior strategic advisor to top-tier clients, providing insightful analysis and innovative solutions.
Own executive-level client relationships, ensuring account health, client satisfaction, and retention.
Set strategic direction for client projects, focusing on deepening existing relationships through annual and ongoing account planning.
Manage stakeholder engagement to ensure timely and efficient interaction.
Anticipate obstacles, communicate with appropriate parties, and create timely solutions.
Drive and supervise client activations, ensuring professional planning, development, and execution.
Approve client MSAs and program SOWs, ensuring alignment with contract terms and client commitments.
Support account teams on all functional and tactical aspects of execution, including budgeting, timelines, KPIs, measurement, and reporting.
Empower others to lead conversations and share confidence authentically.
Recognize audience needs and address issues immediately and honestly.
Navigate conflict resolution with strong self-awareness and seek support when needed.
Guide teams through conflict resolution.
Identify training needs and growth opportunities for individuals and departments.
Collaborate with Leadership and the Executive team to identify strengths and development opportunities.
Drive organic growth within the existing account roster through upsell, cross-sell, and account expansion.
Demonstrate understanding of OBE’s products and services to sell into existing client work.
Identify opportunities to deepen and diversify client relationships.
Partner with the Chief Growth Officer and new business team on RFPs where existing client relationships can support efforts.
Network within client organizations and industries to strengthen relationships.
Manage account-level profitability, contribution margins, resource efficiencies, and utilization.
Oversee project budgets, including tracking, billing, and client approvals.
Approve budgets and contracts over threshold and lead high-level contract negotiations.
Identify and leverage new revenue opportunities within the existing account roster.

Requirements

10+ years of experience in marketing, promotions, and events within a marketing agency, preferably experiential marketing.
Minimum 7 years in Account / Client services experience.
Brand management experience is a plus.
Ability to work in a collaborative manner both internally and with clients.
Must be able to work in a collaborative manner both internally and with clients.
Ability to lift to 25 pounds and stay on your feet for extended periods of time.
Willingness to work a hybrid schedule (up to 4 days in office).
Willingness to travel up to 50% of the time.

Skills

Strong communication skills with ability to connect with others authentically.
Ability to build trust and respect through active coaching, communication, and listening.
Exceptional track record growing and managing client relationships with key stakeholders, and executive and C suite decision makers.
Superior presentation skills and ability to effectively engage and influence a variety of audiences.
Excellent ability to proactively identify issues/obstacles and create timely and effective solutions.
Ability to manage competing priorities, multiple commitments, and deadlines.
Self-motivated with the ability to work independently and in teams.
Excellent organizational and analytical skills.
Ability to work under pressure to meet deadlines.
Experience managing program financials and forecasts.
Natural curiosity—the drive to always be learning and growing, professionally and personally.
High energy and flexibility in working non-traditional hours as needed (some nights and weekends as deadlines dictate).

Location

San Francisco
Los Angeles
NYC

Work Type

Hybrid

Experience Level

10+ years of experience
7+ years of experience

Education Level

BA/BS in marketing, business administration, communications, or related field
MBA degree is a plus

Salary/Compensations

$192,500 - $225,000 annually

Benefits

Medical/dental/vision insurance
Employer-paid basic life and personal accident insurance
Annual Profit Sharing/Bonus Plan
401(k)
Healthcare Flexible Spending Account
Dependent Care Flexible Spending Account
PTO
STD/LTD insurance benefits

About the Company

On Board Experiential (OBE) is an award-winning, full-service, experience-led agency that creates meaningful brand experiences worldwide.
We work out of our homes and physical offices in San Francisco, Los Angeles, and NYC, or wherever our adventures take us!
Our clients include Nike, Meta, JPMorgan Chase, Cheez-It, Mrs. Meyer’s Clean Day, and SEPHORA.
Event Marketer has recognized OBE as one of the best places to work in events.
We believe in recovery days, happy hours, friendly but competitive fitness challenges, company retreats and agency yearbooks.
We conduct open meetings to facilitate discussions that heal, inspire, and bring us closer.
We encourage each other to bring our whole selves to work.
We want to hear about your lived experiences and unique perspectives.
We don't just want you to be unapologetically you: it's part of the job description.

Equal Opportunity

On Board Experiential is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.