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About the Role

This role is responsible for assisting members, beneficiaries, and customers with inquiries related to healthcare benefits, pension plans, disability programs, and other financial-related services in a high-volume healthcare call center. Successful candidates will be comfortable handling a large volume of inbound calls while providing exceptional customer service and accurately documenting interactions.

Responsibilities

Handle a high volume of inbound customer service calls, averaging 100-150 calls per day.
Provide accurate information regarding healthcare plans, pension plans, disability benefits, and related services.
Answer and direct incoming calls in a high-volume call center environment.
Deliver exceptional customer service while following established scripts and procedures.
Accurately document customer interactions and update records in internal databases while on calls.
Research customer inquiries and provide timely, professional resolutions.
Maintain confidentiality and compliance when handling sensitive customer information.
Perform data entry and clerical support tasks as assigned.
Demonstrate professionalism, empathy, and strong communication skills in every interaction.

Requirements

1-3 years of healthcare call center experience
Experience working in a high-volume call center environment
Ability to handle large call volumes while maintaining quality and productivity standards
Strong data entry and multitasking skills
High School Diploma or GED
Excellent verbal communication and customer service skills
Flexibility to work an 11:00 AM to 8:00 PM shift after training
Willingness to work occasional Saturdays as business needs require

Skills

Customer support experience
Medical customer service experience
Healthcare customer service experience
Experience working with healthcare benefits, insurance, disability, or pension-related inquiries

Location

White Plains, NY

Work Type

Contract to Hire
Onsite

Experience Level

1-3 years

Education Level

High School Diploma or GED

Salary/Compensations

$21.00 - $21.00/hr

Benefits

Union pension benefits
Comprehensive healthcare benefits
Salary increases and advancement opportunities
Paid vacation time
Employee bonuses
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.