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About the Role

We are seeking a Senior Technical Account Manager (TAM) for Northern Europe to serve as the primary technical point of contact for major global companies. In this high-profile role, you will troubleshoot technical issues, provide solutions, and collaborate with various internal departments to ensure client success.

Responsibilities

Act as the main technical point of contact for integrated clients.
Address internal and external questions and issues from clients and platform end-users.
Escalate issues appropriately when necessary.
Quickly troubleshoot technical issues, pinpoint problems, and provide solutions.
Escalate to tier 2 support and/or product teams only when necessary.
Provide in-depth technical updates and insights on clients to internal departments.
Work closely with Product, Engineering, Product Marketing, Legal, Pricing, and Technical Support teams.
Provide High Touch consultative technical services and solutions to premium clients.

Requirements

7+ years working in a technical account/relationship management/client-facing role.
Previous experience with web traffic analysis tools and ad serving tags.
Previous experience working with APIs and SDKs.
Strong knowledge of Social Platforms including integration, reporting and troubleshooting.
Critical thinking and the ability to think outside of the box.
Experience working with 3rd party advertising technology companies.
Experience working with publishers and publisher ad servers.
Knowledge of the ad tech ecosystem, its players, and how it all works.
Strong communication skills; written, verbal and listening skills.
Self-starter with the ability to effectively manage time and multiple competing priorities.
Fluency in English.
History of collaborating effectively within cross-functional teams.
Programmatic experience.
Video and Mobile experience.
Knowledge of databases, ad servers, rich media ads, and trafficking.

Skills

JS
SQL
HTML
Data analysis
Web traffic analysis tools
Ad serving tags
APIs
SDKs
Social Platforms integration, reporting and troubleshooting
Critical thinking
3rd party advertising technology
Publishers and publisher ad servers
Ad tech ecosystem
Communication skills
Time management
Programmatic
Video
Mobile
Databases
Ad servers
Rich media ads
Trafficking

Location

Northern Europe

Work Type

Hybrid

Experience Level

Senior
7+ years

Education Level

Bachelor's degree in a technical discipline

About the Company

Integral Ad Science (IAS) is a leading global media measurement and optimization platform.
IAS delivers actionable data to drive superior results for advertisers, publishers, and media platforms.
IAS's software provides comprehensive and enriched data ensuring ads are seen by real people in safe and suitable environments.
IAS improves return on ad spend for advertisers and yield for publishers.
Our mission is to be the global benchmark for trust and transparency in digital media quality.

Equal Opportunity

IAS is an equal opportunity employer, committed to our diversity and inclusiveness.
We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.