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About the Role
The Senior Manager, Solutions Architect will oversee all aspects of customer service as they leverage Publica to power their CTV/OTT video business. This role involves engaging with customers, analyzing data, responding to inquiries, becoming a product expert, and funneling client feedback to product and engineering teams, ultimately driving account growth.
Responsibilities
- Oversee all aspects of customer service
- Engage with customers regularly
- Deep dive into data and run analyses
- Respond to a wide range of customer inquiries
- Become an expert with all products
- Funnel feedback from clients to product and engineering teams
- Be responsible for the growth of accounts
- Manage Technical Account Managers (three team members)
- Own assigned accounts
- Deliver insights by way of data, reports, and/or presentations
- Drive projects forward
- Identify areas for improvements, both internally and externally
- Mentor junior talent
Requirements
- 10+ years of ad tech experience with a solid track record of delivering best in class customer service
- At least 5 years of direct manager experience
- Experience working with high touch and highly technical clients to understand their needs
- Experience working with different teams to resolve issues from pre-sales all the way to post-sales and full scale implementation across enterprise clients
- Proven experience with object oriented programming, tool development, and automation
- Ability to work with large data sets and the tools to query them (MySQL, Amazon Athena)
- Highly motivated self-starter with a persuasive and success-driven personality
- Strong technical, analytical, and problem-solving ability
- Exceptional verbal and written communication skills
- Ability to take complicated technical concepts and explain them in a straightforward way across the full organization of the customer - end user to the c-suite
- Combination of excellent technical, product, and business skills
- History of driving projects forward
- History of identifying areas for improvements, both internally and externally
- Passion for documentation
Skills
- Ad tech
- Customer service
- Video ad serving
- OpenRTB
- SSAI
- Header bidding
- Programmatic advertising
- Object oriented programming
- Tool development
- Automation
- Data analysis
- MySQL
- Amazon Athena
- Technical communication
- Product knowledge
- Business acumen
Location
- US - New York, NY
- US - San Francisco, CA
Work Type
- Hybrid
Experience Level
- Senior
- Manager
Salary/Compensations
- $138,600.00 - $237,600.00 Annual
Benefits
- Paid time off
- Health insurance (medical, dental, vision)
- PPO, HSA and FSA options
- 401k with employer matching contributions
- Competitive compensation
- Eligible for an annual bonus and/or other incentive plans
About the Company
- Publica by IAS is the leading Advertising Platform for Connected Television (CTV).
- As audiences shift from Cable TV to Digital, Publica’s goal is to power the next generation of ad experiences on the big screen.
- The core of our platform is an Over-the-top (OTT) Header Bidding solution that enables publishers to run a unified auction between their direct sales and 65+ video Sell Side Platforms (SSPs).
- In addition, we provide an Audience Management solution based on our integration with data partners as well as a Server-Side Ad Insertion solution.
- Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms.
- IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers.
- Our mission is to be the global benchmark for trust and transparency in digital media quality.
Equal Opportunity
- IAS is an equal opportunity employer, committed to our diversity and inclusiveness.
- We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
- We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.