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About the Role

Oversees comprehensive stock operations for retail locations with sales up to $20 million, ensuring efficient inventory management, optimal stock levels, and seamless coordination between receiving and sales floor operations.

Responsibilities

Manages all aspects of stock operations including receiving, inventory control, and merchandise flow to maximize sales opportunities.
Collaborates with Retail Director of Operations to optimize stock processes and achieve operational KPIs within budget parameters.
Manages relationships with multiple vendors to ensure proper stock levels support sales objectives.
Coordinates operations across retail, restaurants, and duty-free shops while resolving delivery issues, shortages, and quality concerns.
Monitors and reports on key performance indicators (KPIs) including inbound throughput, labor efficiency, and operational metrics.
Manages reverse logistics for store and vendor returns.
Develops contingency plans for distribution center operations.
Develops and implements stock procedures and standards to ensure consistent execution across all shifts.
Collaborates with airport leadership on hiring decisions.
Trains, coaches, and develops stock team members.
Administers corrective actions and terminations as needed.
Ensures compliance with U.S. Customs, FDA, and other regulatory bodies.
Maintains accurate records especially for bonded merchandise.
Passes required government background checks for Customs Bonded Warehouse operations.
Enforces comprehensive food safety protocols including FIFO stock rotation, expiration date monitoring, and HACCP compliance.
Conducts regular Quality Assurance tours.
Maintains cleanliness and security of food storage areas.
Analyzes inventory data and stock performance metrics using SAP, CrunchTime, and other management systems.
Implements cycle counting programs.
Maintains accurate perpetual inventory records.
Coordinates with merchandising and sales teams to support promotional activities, seasonal resets, and new product launches.
Ensures proper stock allocation and timely floor replenishment.
Communicates and collaborates with airport management teams to build partnerships and align operational goals.
Maintains compliance with safety, security, and regulatory requirements.
Plans and executes annual physical inventory processes.
Coordinates with external audit teams.
Implements corrective actions for inventory discrepancies.
Maintains operational continuity.

Requirements

Requires at least one year of experience managing stock operations or inventory management teams in retail environments.
Requires 4 years of experience in stock operations, inventory management, or supply chain coordination with multi-location responsibility.
A bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related program can count for 2 of the 4-year requirement.
Knowledge of retail inventory management systems, supply chain processes, and vendor relationship management.
Experience with inventory systems like SAP and CrunchTime; SAP WMS experience preferred.
Understanding of U.S. Customs, FDA, and regulatory compliance requirements.
Working knowledge of HACCP preferred.
Knowledge of loss prevention and regulatory compliance requirements for stock operations.
Strong financial and analytical skills with ability to interpret inventory reports, analyze stock performance data, and implement process improvements to optimize efficiency and reduce costs.
Ability to manage multi-line business operations across retail, restaurant, and duty-free environments with understanding of unique operational requirements for each.
Excellent problem-solving and decision-making skills with ability to resolve complex inventory issues, manage competing priorities, and adapt to changing business needs.
Valid driver's license with clean driving record.
CDL or commercial truck driving experience preferred but not required, especially in urban locations.
Strong communication and interpersonal skills with ability to collaborate effectively with internal teams, external vendors, and senior management while presenting complex information clearly.
Expertise in inventory management best practices with proven ability to implement systems and processes that improve accuracy, efficiency, and operational performance.
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals.
Ability to walk extensively throughout warehouses and retail locations for extended periods.
Lift, carry, and move inventory items up to 50 pounds regularly.
Visual acuity to review inventory records, conduct physical counts, and analyze data reports.
Work in varying warehouse and retail environments with different temperature and noise levels.

Skills

SAP
CrunchTime
SAP WMS
U.S. Customs
FDA
HACCP
Loss prevention
Financial analysis
Analytical skills
Inventory management
Supply chain coordination
Vendor relationship management
Problem-solving
Decision-making
Communication
Interpersonal skills
Team leadership

Location

John F. Kennedy International Airport

Work Type

Full-time
Exempt

Experience Level

Management role: at least one year
Technical role: 4 years

Education Level

Bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or related program

Salary/Compensations

$66,300.00 to $69,806.00

Benefits

Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
401(k) retirement plan
Company paid life insurance
Tuition reimbursement
Employee discounts across all company brands
Employee assistance program
Training and exciting career growth opportunities
Referral program – refer a friend and earn a bonus

About the Company

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is a global leader in travel retail and hospitality.
The Company operates in numerous airports and travel hubs worldwide.

Equal Opportunity

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer.
It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations.
The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).