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About the Role
Oversee service operations across the West Coast region, leading a team of field service technicians, driving operational excellence, and ensuring strong performance in customer service, operational efficiency, and workplace safety.
Responsibilities
- Lead, coach, and develop a team of Field Service Technicians across the West Coast region
- Promote a culture of accountability, teamwork, and safe work practices
- Conduct regular performance evaluations and support employee development
- Support recruitment, onboarding, and retention efforts
- Oversee daily field service operations to ensure efficient and timely service execution
- Monitor key performance indicators (KPIs) such as response time, first-time fix rate, customer satisfaction, and safety performance
- Implement process improvements to optimize service delivery and operational consistency
- Ensure adherence to company policies, procedures, and safety standards
- Reinforce safe work practices and ensure compliance with company and regulatory safety requirements
- Support incident investigations and follow-up actions as needed
- Partner with safety and operations teams to promote continuous improvement and awareness
- Conduct periodic field visits, audits, and safety discussions with team members
- Serve as a primary escalation point for customer issues and service concerns
- Build and maintain strong relationships with key customers and stakeholders
- Ensure consistent delivery of high-quality service
- Manage regional service budgets, including labor, travel, and operational expenses
- Support revenue growth through service performance and operational efficiencies
- Utilize data and metrics to guide decision-making and forecasting
- Partner with cross-functional teams including Sales, Operations, Engineering, and Safety
- Provide regular updates on regional performance and initiatives
- Contribute to continuous improvement efforts across the organization
- Perform other duties outside of your function or trade, for which adequate training will be provided if necessary
Requirements
- Bachelor’s degree or equivalent experience
- 5+ years of experience in field service, operations, or technical service management
- Proven leadership experience managing field-based or distributed teams
- Solid understanding of workplace safety practices and regulatory compliance
- Strong organizational, communication, and problem-solving skills
- Ability to promote accountability and developing t
- Ability to travel frequently throughout the West Coast region (Up to 50% travel)
- Relevant safety training or certifications
- Experience in technical service environments (transit, industrial, or equipment-focused industries)
- Familiarity with service management and reporting systems
- Demonstrated success improving operational and service performance
- Ability to travel by air, train or car across U.S. and Canadian time zones and work effectively
- Wabtec will only employ those who are legally authorized to work in the U.S. for this opening
- Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable)
Skills
- Leadership
- Team Management
- Operations Management
- Service Delivery
- Safety Compliance
- Customer Experience
- Financial Management
- Business Management
- Collaboration
- Communication
- Problem-solving
Location
- San Francisco, CA
- West Coast region
Work Type
- Field Service
- Regular
- Full-time
Experience Level
- 5+ years of experience in field service, operations, or technical service management
- Proven leadership experience
Education Level
- Bachelor’s degree or equivalent experience
Salary/Compensations
- $79100-112800
Benefits
- Health
- Welfare
- Retirement
- Annual bonus, if eligible
About the Company
- Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors.
- Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity.
- Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation.
- With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.
- Our global team of about 30,000 employees worldwide delivers performance that moves the world forward.
- We’re lifelong learners, obsessed with better.
- Culture powers us and the possibilities.
- We believe the best ideas come from a mix of experiences and backgrounds.
- At Wabtec, we strive every day to create a place where everyone belongs.
- We’re building a culture where leadership, inclusion and your unique perspective fuel progress.
Equal Opportunity
- We’re proud to be an Equal Opportunity Employer.
- We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
- Need accommodation? Just let us know - we’ve got you.