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About the Role
Premier Health Partners, P.C., a partner of Erie County Medical Center (ECMC), seeks a New Patient Coordinator to manage appointments, patient records, and communication, serving as the first point of contact for patients.
Responsibilities
- Obtains and scans medical records for consultations, including retrieving information via HealtheLink, contacting referring providers, and following up with lab companies.
- Schedules new patient consultations by coordinating with providers, ensuring availability and proper appointment setup.
- Confirms consultation appointments and sends necessary paperwork to patients in advance.
- Provides cross-coverage for front office Patient Service Representative (PSR) duties, assisting with check-in, scheduling, and general front desk support.
- Facilitates personalized onboarding for new patients, ensuring they feel welcomed and supported throughout the intake process.
- Serves as a single point of contact for new patients, streamlining communication related to appointment scheduling, insurance verification, and paperwork completion.
- Reduces wait times and improves appointment efficiency by proactively collecting required documentation prior to the visit.
- Perform other duties assigned by management.
Requirements
- High School diploma or equivalency, required
- 1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
- 5 years in an office setting, preferred
- Exceptional customer service skills and problem solving skills
- Strong organizational and communication skills
Skills
- High School diploma or equivalency
- Exceptional customer service skills
- Problem solving skills
- Strong organizational skills
- Strong communication skills
Location
- 55 Spindrift Dr Williamsville, NY 14221
Work Type
- Full-Time
Experience Level
- 1-2 years
- 5 years
Education Level
- High School diploma or equivalency
Salary/Compensations
- $19.00 to $22.00 per hour
Benefits
- Competitive salary and benefits package
- Generous PTO
- Paid holidays
- Top-tier medical coverage with low premiums and full deductible coverage through an HRA
- Dental coverage
- Vision coverage
- Life insurance
- Great discounts
About the Company
- Premier Health Partners, P.C. is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.
Equal Opportunity
- Premier Health Partners, P.C. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.