Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this (Red Hat) Engagement Manager II role.

Rezi rewrites your resume against TEKsystems's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the (Red Hat) Engagement Manager II posting at TEKsystems — free, in seconds.

About the Role

The Engagement Manager II (EM II) is a delivery leadership position responsible for managing customer experience, ensuring high-quality service delivery, and achieving client satisfaction. This role quantifies business benefits, requires strong project management skills, and is measured by customer satisfaction, retention, financial targets, and billable utilization. Travel may be required several times per year.

Responsibilities

Oversee engagements with varying delivery models to ensure objectives are met on schedule and within budget, while fulfilling internal compliance requirements.
Provide strategic value to clients and engagements consistently.
Build rapport and maintain relationships with client stakeholders to understand their long-term goals and align services.
Regularly inform internal and external stakeholders about engagement progress, challenges, and results.
Manage engagement financials, including budgeting, forecasting, and ensuring profitability.
Ensure efficient resource utilization across engagements, optimizing team performance and outcomes.
Identify potential risks early and implement mitigation strategies to ensure engagement stability.
Prepare and present detailed performance reports to senior management and clients.
Lead larger engagement teams, mentor resources, and foster a collaborative team environment.
Focus on client satisfaction and retention by delivering high-quality services and promptly addressing issues.
Identify opportunities and collaborate with sales partners for upselling and cross-selling to aid in organic business growth.
Make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Develop and deliver multimode communications that convey a clear understanding of unique audience needs.
Actively listen to understand customer needs and articulate solution options clearly.
Build strong customer relationships and deliver customer-centric solutions.
Take a consultative approach to propose solutions that benefit the customer and solve their business needs, acting as a trusted partner and advisor.
Create a climate where people are motivated to do their best to help the organization achieve its objectives.
Host regular meetings with the team and encourage input from others.
Work well with cross-functional teams, fostering a collaborative environment to achieve common goals.

Requirements

Bachelor’s Degree or equivalent experience.
Minimum of 5 years of experience in project management.
Excellent oral and written communication skills (English language).
Experience managing Red Hat OpenShift implementations, migrations, upgrades, or platform operations.
Time management and organizational skills.
People management skills.
Experience in project management fundamentals or as an acting Scrum Master.
Exposure to professional services agreements including the change management process.
Exposure to IT Managed Services, project management classes, and other IT certifications.
Demonstrated project risk analysis and mitigation skills.

Skills

Red Hat OpenShift
Project Management
Communication
Time Management
Organizational Skills
People Management
Scrum Master
Professional Services Agreements
Change Management
IT Managed Services
IT Certifications
Risk Analysis
Risk Mitigation
CI/CD tools (GitHub Actions, Jenkins)
GitOps concepts
Infrastructure as Code (Ansible, Terraform)
VMware-to-OpenShift migration strategies
Modernization programs
Agile methodologies (Scrum, Kanban, SAFe, XP)
AWS cloud engagements
AWS services
AWS delivery models
AWS solutions (IDP, Connect etc.)

Location

Austin, TX

Work Type

Permanent
Fully remote

Experience Level

5 years of experience in project management

Education Level

Bachelor’s Degree or equivalent experience

Salary/Compensations

$105,000.00 - $150,000.00/yr

Benefits

Medical, Dental, and Vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life and AD&D for employee and dependents)
Short and Long-Term Disability
Health Spending Account (HSA)
Transportation Benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About the Company

TEKsystems Global Services (TGS) is a growth solution for enterprises, unleashing growth through technology, strategy, design, execution, and operations with a customer-first mindset. TGS delivers cloud, data, and customer experience solutions, fueled by partnerships with leading cloud, design, and business intelligence platforms.
We value deep relationships, dedication to serving others, and inclusion. We drive positive outcomes for our people and business, staying true to our commitments and acting in harmony with our words. We exist to create significant opportunity for people to achieve fulfillment through career success.
TEKsystems is a partner in transformation, helping clients activate ideas and solutions to take advantage of new opportunities. With 80,000 employees and over 6,000 clients, including 80% of the Fortune 500 across North America, Europe, and Asia, TEKsystems is an industry leader in Full-Stack Technology Services, Talent Services, and real-world application.
TEKsystems and TEKsystems Global Services are Allegis Group companies.

Equal Opportunity

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.