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About the Role
The Service BDC Agent will be the first point of contact for service customers, answering questions, scheduling appointments, explaining recommended maintenance, and ensuring a welcoming customer experience. This role is ideal for individuals with experience in customer service, call centers, telemarketing, collections, or appointment setting, offering career growth within a valued company.
Responsibilities
- Communicate professionally with customers by phone, email, and text
- Respond promptly to service inquiries and appointment requests
- Schedule, confirm, and follow up on service appointments
- Make outbound calls to customers regarding maintenance needs and dealership services
- Follow established call scripts and customer communication processes
- Develop a strong understanding of available maintenance and repair services
- Maintain accurate customer records and document all interactions
- Assist customers with questions regarding dealership policies and procedures
- Process customer payments and provide accurate receipts when needed
- Work toward individual and departmental appointment and productivity goals
- Partner with service advisors and dealership leadership to deliver an excellent customer experience
Requirements
- High school diploma or equivalent
- Customer service, call center, telemarketing, collections, or appointment-setting experience preferred
- Strong verbal and written communication skills
- Professional, positive, and customer-focused attitude
- Comfortable managing a high volume of calls and customer interactions
- Basic computer skills and ability to learn dealership systems
- Strong organization and follow-up skills
- Ability to work effectively in a fast-paced, team-oriented environment
- Valid driver’s license required
Skills
- Customer service
- Call center operations
- Telemarketing
- Collections
- Appointment setting
- Verbal communication
- Written communication
- Computer proficiency
- Organization
- Follow-up
Location
- North Austin
Work Type
- Full-time
Experience Level
- Preferred experience in customer service, call centers, telemarketing, collections, or appointment setting
Education Level
- High school diploma or equivalent
Benefits
- Competitive compensation
- Health, dental, vision, life, and disability insurance
- 401(k) with company match
- Paid time off
- Employee stock purchase plan
- Employee vehicle purchase program
- Paid training
- Opportunities for career advancement
About the Company
- Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom.
- As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions.
- Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next in the evolving automotive industry.
- Our work is grounded in a simple belief: a better experience for customers starts with an exemplary experience for employees.
- At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another.
- We believe great careers are built in environments where people are trusted, challenged, and given room to grow.
- If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1: More opportunity. More support. More ways to build a career that moves you forward.
Equal Opportunity
- We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status.
- Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.