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About the Role
The Biological Research Facility (BRF) at The Francis Crick Institute is seeking an Administrative Support Manager to lead and coordinate administrative operations, supporting the facility and its scientific community. This role involves managing the administrative office and staff, contributing to IT and financial support, and serving as a key point of contact for scientific users. The position requires a proactive approach to problem-solving, strong relationship-building skills, and a commitment to excellent customer service within a fast-paced environment. The role also plays a crucial part in supporting licensing and governance activities, including AWERB secretariat duties and managing documentation to meet regulatory requirements. Developing communication materials and coordinating projects with the BRF Senior Management Team are also key responsibilities. This is an exciting opportunity to be central to the business administration of a leading Biological Research Facility, directly supporting pioneering research.
Responsibilities
- Lead the provision of support to BRF staff, ensuring they are informed and operations run smoothly.
- Manage and coordinate the BRF Administration & Office function, staff, and duties.
- Manage BRF documents and maintain/develop SharePoint, including SOPs and review management.
- Provide administrative support to BRF licensing & training teams, including AWERB secretariat support and oversight of governance meetings.
- Manage personal licence (PIL) records and book courses for PILh.
- Lead the provision of support to BRF stakeholders, ensuring they are informed and receive excellent customer service.
- Serve as a key contact for new and established users, assisting with onboarding and signposting services.
- Manage information flow and timely delivery for onboarding & offboarding of new groups.
- Support the BRF’s Senior Management & Leadership Team.
- Contribute to the BRF's vision and development by supporting the BRF-SMT.
- Complete special projects as required by BRF-SMT or business needs within agreed timelines.
Requirements
- A degree qualification (or equivalent) or relevant experience, preferably within a scientific environment.
- Sound knowledge of work practices and ability to learn from experience to provide excellent administration, licensing, and project coordination services.
- Previous demonstrable experience in office management or management of processes, or people.
- Experience in gap analysis, including information gathering, scrutiny, and creating relevant actions to improve processes.
- Ability to organize and prioritize own workload under minimum supervision but as part of a team to meet defined and conflicting deadlines.
- Ability to problem-solve, use initiative, and think beyond the immediate work area with a proactive and flexible approach.
- Ability to generate and maintain accurate records with an ability to analyze ambiguous data and concepts rigorously.
- Excellent written and verbal communication, interpersonal and presentation skills.
- Proven track record of providing excellent customer service or interface.
Skills
- Communication skills
- Attention to detail
- Interpersonal skills
- Presentation skills
- Customer service skills
- Problem-solving skills
- Initiative
- Organizational skills
- Prioritization skills
- Flexibility
- Record keeping
- Data analysis
Location
- Crick terms
Work Type
- Full-time
- Permanent
Experience Level
- Minimum requirements
Education Level
- Degree qualification (or equivalent)
Salary/Compensations
- From £45,768 with benefits, subject to skills and experience
Benefits
- Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
- Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
- Health & Well-being: 24/7 GP consultation services, Occupational health services and mental health support programs, Eye care vouchers and discounted healthcare plans.
- Work-Life Balance: Back-up care for dependents, Childcare support allowance, Annual leave purchase options, Crick Networks offering diverse groups’ support, community and inclusive social events.
- Perks: Discounted gym memberships, bike-to-work scheme, and shopping discounts, Subsidised on-site restaurant and social spaces for team interaction.
About the Company
- The Francis Crick Institute is Europe’s largest biomedical research institute under one roof, where world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses. The Crick fosters collaboration, innovation, and exploration across disciplines, providing a dynamic environment with state-of-the-art infrastructure and cutting-edge facilities. The institute supports researchers with an open approach, encouraging risk-taking and pioneering research to translate science into benefits for human health and the economy.
- The Biological Research Facility (BRF) supports all animal research at the Crick through a comprehensive animal care and use programme, providing laboratory animal resources and technical services. The BRF is committed to improving animal welfare, scientific quality, care of staff, and transparency for stakeholders, integrating husbandry of multiple species within state-of-the-art facilities.
Equal Opportunity
- At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences.
- We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post) please email: weronika.kucala@crick.ac.uk