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About the Role
Corpay is seeking an Associate Client Services Officer for its Corporate Payments line of business in London. This role involves managing client accounts, overseeing payment processing, and driving client efficiency while building key relationships. You will report to the Client Service Manager and collaborate with internal teams.
Responsibilities
- Participate in team meetings, sharing observations and insights related to servicing.
- Engage in all aspects of the client journey, from end-to-end deal and transaction execution to ongoing account management.
- Ensure adherence to processes and procedures.
- Process all payments in a timely manner and adhere to Service-Level Agreements.
- Manage client accounts across the KYC lifecycle.
- Liaise with internal departments and key stakeholders to resolve queries.
- Maintain key relationships with Front Office pre and post-sale.
- Identify and propose system and process improvements.
- Participate in projects, ensuring business requirements are understood.
- Assist Senior Officers with the day-to-day activities of the Client Services Team.
- Provide high-touch Client Service to the Private Markets client book.
Requirements
- Experience in client servicing (financial sector preferred, not required).
- Diligent, proactive, and committed.
- Ability to adapt to new challenges.
- Team player.
Skills
- Strong time management skills
- Excellent communication skills
- Methodical and numerate, with a strong attention to detail
- Excellent client service skills with ability to clearly articulate to external stakeholders
Location
- London
Work Type
- Permanent
- Onsite
Benefits
- 4x Life insurance
- Pension scheme - 5% employer contribution
- Private Healthcare
- 25 days Holiday (plus Holiday Buy/Sell)
- Access to LinkedIn learning
- Free rewards and discounts via Gratitudes
- Career Progression
About the Company
- Corpay is a global technology organization leading the future of commercial payments with a culture of innovation.
- Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses.
- Millions of people in over 80 countries around the world use our solutions for their payments.
- Corpay is committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions.
- Offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies.
- Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place.
Equal Opportunity
- Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law.
- Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions.
- If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department.