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About the Role

The Doorperson represents the hotel at the main entrance by greeting guests enthusiastically and courteously. This role maintains driveway traffic flow for accessibility and luggage assistance, ensuring a welcoming first and last impression.

Responsibilities

Use friendly and appropriate expressions when engaging guests upon arrival and departure
Greet guests warmly, open doors, and provide a welcoming first and last impression of the hotel
Assist guests entering and exiting vehicles, ensuring safety and comfort at all times
Coordinate with Valet, Front Desk, and Bell Services to ensure seamless guest flow
Call taxis or shuttle transportation for guests as requested
Provide directions and information regarding hotel facilities and local points of interest
Escort guests to hotel areas when appropriate
Monitor the entrance area to ensure cleanliness, organization, and a professional appearance at all times
Manage traffic flow at the front drive, ensuring safety and efficiency for guests and vehicles
Recognize and notify the Front Desk and Guest Services of VIP arrivals whenever possible
Engage in conversation with guests to enhance their overall experience
Ensure the entrance is covered at all times and communicate any gaps to leadership
Attend all designated staff meetings and training sessions
Complete all tasks assigned by manager
Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Requirements

Excellent customer service skills
Must have strong communication and interpersonal skills
Maintain a professional business appearance, attitude and performance
Must be able to work a flexible schedule including evenings, weekends, and holidays
Candidates must be able to speak fluent English

Skills

Customer service
Communication
Interpersonal skills

Location

Toronto

Work Type

Full-time

Experience Level

Entry Level

Salary/Compensations

$21.74 per hour starting wage, increasing to $24.04 per hour after six months

About the Company

With a legacy spanning over 120 years, The Omni King Edward Hotel stands as Toronto’s first and longest-standing luxury hotel.
Blending rich history with timeless elegance and modern hospitality, this landmark property has become a cherished destination for both locals and visitors.
Located in the heart of downtown Toronto, it offers convenient access to the city’s celebrated restaurants, cultural attractions, and premier shopping districts.
The Omni King Edward Hotel embodies the spirit of Toronto, vibrant, diverse, and welcoming.
Associates of The Omni King Edward Hotel take pride in being part of a workplace defined by respect, gratitude, and empowerment, supported by comprehensive training, mentorship, and a shared commitment to exceptional service.
If you’re a friendly, motivated individual with a passion for creating memorable experiences, The Omni King Edward Hotel may be your perfect match.

Equal Opportunity

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.